Fix Failed to acquire a license Autodesk error

Learn how to fix the Failed to acquire a license error in Autodesk with our step-by-step guide. Troubleshoot and resolve issues easily!

We encountered an error message suggesting that Autodesk couldn't access the license while attempting to log into Vault or any other Autodesk product, run a job, or access its log. We have several possible answers to this widespread problem that Autodesk users have been experiencing. Therefore, if Autodesk is unable to obtain a license, go to this post for solutions.

How to Fix Failed to acquire a license Autodesk error

See below for possible options in the event that Autodesk was unable to obtain a license.

Force the app to launch again.
Renew the Autodesk subscription
Update Identity Manager or the Sign-On Component to the most recent version.
Fix the HSMWork problem
Take a look at the queued task.
Permit the application to bypass firewall and antivirus protections.

We should talk about them thoroughly.

1. Launch the app again.

As stated in the error message, the first step is to restart the application that is causing the issue. There may be occasions when the product is unable to access the license because of an error; in such cases, rebooting the device will enable it to try again. To terminate an application, launch the Task Manager, then right-click on it. Also, make sure to terminate any processes that are associated with Autodesk. When you're done, launch the app again to check if everything is OK.

2] Renew the Autodesk subscription

Autodesk software relies on the Autodesk Licensing Service to provide license management and validation. Verifying the software's license and authorization is an important aspect of software security. It is possible that the license has expired, as indicated in the error message, because there is a problem with the licensing. Thus, update the license at autodesk.com. After that, you can test whether the problem persists by opening the same product.

Keep reading: [AutoCAD won't install on Windows 11] Get Identity Manager or the Single Sign-On Component up to date.

Autodesk 2023 and earlier employ Single-On Component (SSO), while Autodesk 2024 uses Identity Manager; both components are authentication tools for logging into Autodesk products.

It is imperative that we verify that your system has the most recent versions of these two components. Just follow the instructions outlined below to accomplish it.

To begin, use the Task Manager to end any Autodesk processes.
After that, sign in to your account with Autodesk Access Update.
Navigate to My Updates.
Find "Identity Manager 1.0 1.12.0 English-US 64-Bit (Windows)" or "Single Sign On Component-V13.8.6-2020.x SecurityFix English-US 64-Bit (Windows)" and then click on Update.

Verify that the problem has been fixed after the update.

4. Fix the problem with HSMWorks

The user lacks the required authorizations if the message "Failed to acquire license for AutoDesk HSMWorks" appears. Just follow these procedures to fix it.

Notify HSMWorks of any available updates.
Click "Run as Administrator" from the context menu of HSMWorks. When prompted by the User Account Control (UAC), select Yes.
To activate HSMWorks, choose your license type from the "Let's Get Started" menu.
To find out how to reset the license, visit knowledge.autodesk.com if it doesn't work.

Nevertheless, you can test HSMWorks by creating a new local administrator account, but the problem will still persist.

Another thing to try is to remove the Inventor HSM add-on, restart Inventor, and then test again whether you installed it without a license.

5. Verify the queued task.

The following step is to review the queued work and act accordingly based on the outcome. Just follow these steps.

Navigate to the Job Queueu in the Value Client's Tool menu.
At this point, right-click on the Job Server Queue's column list and choose Customize View.
Subsequently, choose to Customize View > Fields.
Next, choose All job properties from the drop-down menu that appears.
After you've chosen the Job Processor, hit the "Add" button.
Select "Ok."
You should see cmd.exe and hostname processes running in the Job Processor column, and the Windows Machine name should match your system name.

If the names of the Job Processors are different, you'll need to use a new license on each system to stop the Job Processors.

6. Activate the program's firewall or antivirus protection.

Such problems like the one in question can be caused by a security application that interferes with your work. We are unable to request its permanent disabling; however, you may temporarily disable Windows firewall and antivirus software.

You can authorize Autodesk and related processes via the firewall if you can complete the project.
Repair the Autodesk License (7th)

In the event that everything else fails, the Autodesk license service will be reinstalled. The inability of Autodesk to access the license, due to corruption, will result in this error. Just follow the instructions outlined below to have this done.

Find the Autodesk SharedAdskLicensing folder in the C:Program Files (x86)Common Files directory in the File Explorer.
Execute uninstall.exe with administrative privileges now.
Doing so will launch the uninstaller and remove everything from the folder.
After that, launch it and install the Autodesk license using the URL provided in the second solution.