The new version of Outlook has caused some problems, so today we will tell you how to fix Outlook not showing the user's presence status.
Si quieres saber el estado de presencia de un usuario en Outlook, Teams debe ser configurado como la aplicación de chat predeterminada para Office en su computadora. Sin embargo, algunas veces no se puede ver el estado de presencia, cosa que muchos usuarios buscan de corregir.
Here are the steps you can take to fix the issue of Outlook not showing user presence status:
Basic Checks:
Microsoft Teams:
- Ensure you have Microsoft Teams installed and running on your PC. Outlook relies on Teams for user presence information.
Email Address:
- Verify that the email address you see in Outlook matches the one the user uses to sign in to Teams.
Configuration:
Default Chat App:
- Make sure Microsoft Teams is registered as the default instant messaging app in Outlook. You can check this in Outlook's settings under "People."
Microsoft Support and Recovery Assistant:
- Run the Microsoft Support and Recovery Assistant. This automated tool can detect and fix various Office-related issues.
Advanced Troubleshooting:
.tlb File:
- Check the location of the OLABS.tlb file. This file is crucial for displaying presence information. Ensure it's located in the correct directory (usually C:\Program Files (x86)\Common Files\Microsoft Shared\Ucma\16).
Registry Entries:
- Edit registry entries related to Teams presence. This is a more technical solution and should be attempted with caution. Refer to official Microsoft documentation for specific instructions.
Additional Measures:
Uninstall and Reinstall Teams:
- Uninstall and reinstall Microsoft Teams to ensure a clean installation.
Temporary Fix:
- A temporary fix involves setting the default chat app in Outlook to another option, then back to Teams. This can sometimes resolve the issue.
If none of these solutions work:
- Contact your system administrator or seek help from Microsoft support for further assistance. They might have access to additional troubleshooting tools and resources.
By following these steps systematically, you should be able to identify and fix the reason why Outlook is not displaying user presence status. Remember to start with the basic checks and proceed to more advanced solutions if necessary.
In conclusion on How to fix Outlook not showing the user's presence status, we hope that our guide has been as helpful as possible and we hope that you manage to correct this problem quickly.
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