How to Fix HBO Max Keeps Shutting Down

Launched in May 2020, HBO Max has over 44 million subscribers in the United States alone, as of March 2021, and is slowly becoming one of the most subscribed on-demand movie streaming services.

You could watch all of your favorite HBO series on WarnerMedia Direct's new streaming app. This would be a platform that would house our favorite shows on-demand like Silicon Valley, Game of Thrones, The Sopranos, and many, many more.

But HBO Max stumbled out of the gate, and even today-a year after the service debuted-some subscribers are still experiencing unexpected issues.

Bugs and other mistakes are bound to happen on HBO Max, no matter how hard the team works to keep the platform stable.

If HBO Max keeps crashing on your device, we will show you how to fix it today.

Alright, let's dive in!

1. Verify HBO Go Servers.

The first line of defense whenever there is an issue with the service should be to check the servers of HBO Max for any issues. If you want to see the current status of how HBO Max is doing and its past problems, you can use programs like Downdetector.

The only option available when the servers go down is to sit patiently, waiting for the HBO Max team to fix it.

If, on the other hand, you're having no problems with HBO Max, please skip this technique and proceed with the one below.

2. Ensure Compatibility of Your Device.

Although HBO Max is available on several devices, a number of them will not work. You can check the Help Center for a list of devices that are compatible with HBO Max, and see if yours is listed.

If the device you are using is not listed above, you can access HBO Max using a web browser or check for more devices compatible with the platform.

Otherwise, upgrade your home theater with a proper device, like a smart TV or set-top box, so that you will be able to access HBO Max while mobile.

3. Sign Back into Your Account.

This is a possibility wherein your account data is corrupt and needs a refresh to have access to its features. Close your current session and try to reload after a few minutes.

The following are steps to log out of an account in Android and iOS:

To start, you open the application for HBO Max.

Next, find the gear symbol on top left of your screen. Pressing it will take you to Settings.

To end your session, go to the very bottom of the page and tap the "Sign Out" button.

To exit your HBO Max account on most browsers, follow these steps:

Visit the HBO Max website on your web browser.

To access the side drawer, click on your Profile.

Finally, tap the Sign Out option to exit your account.

Then, log out of HBO Max and log in again to refresh your user data. Please make sure to wait for at least 2 minutes. If the problems persist after some minutes of using the application, try again.

4. Check and Clear Your Internet Settings.

Another reason why you experience constant crashes of HBO Max on your device is due to a slow or unstable network connection. Since HBO Max is an online platform, it requires an excellent internet connection to be able to connect to its server.

To identify if your internet connection is the issue, you can estimate its speed currently by running a test on your network using Fast.com.

If your network is slow or inconsistent, try restarting your router to reconnect to your provider's servers. Allow a few seconds to pass after disconnecting the power cord from the wall socket to your router. Restarting your router is as simple as reconnecting the power cable.

Then, after that, run another speed test to make sure your network is working well. If the problems in your network remain, you need to contact your ISP and ask them to fix the problem.

Meanwhile, by contrast, viewing HD shows through HBO Max wants at least 5 Mbps internet access. You are better off updating the present plan if it is slower than this, which in time will avert various potential issues.

5. Switch VPN off.

Another source of network instability is a VPN service. Virtual private networks are third-party software programs designed to encrypt data in transit across your network. By merely switching out your IP address, you can mask your online activities and keep prying eyes from accessing sensitive information.

The only problem is that this process might slow down your network if your VPN is not good enough.

You can try disabling your VPN before accessing HBO Max to see if that will resolve the issue.

If your current VPN service is constantly causing problems, consider looking into alternatives like PureVPN. Compared to competing services, PureVPN keeps your connection stable and works well with a wide variety of apps.

If you're not currently in the US, you can also refer to our recommendations on how to get HBO Max if you're outside the US.

6. Clean Cache and Cookies from Your Browser.

To make the websites load faster and perform better, your browser uses temporary data known as caches and cookies. Conversely, corrupted caches and cookies can accumulate over time.

If you are experiencing issues with HBO Max not working in your browser, try clearing your browser's cache and cookies:

First, open your internet browser and press the CTRL + H buttons. Then, you select Clear Browsing Data from the menu on the left. Ensure that you put "Cookies and Other Site Data" and "Cached Images and Files" while you change the Time Range to All Time. Finally, click on the Clear Data option to begin erasing everything from your browser.

After that, revisit the HBO Max website and try to log in to see if the problem happens again.

Turn on Malwarebytes.

The other possible cause of your HBO Max keeping closing on your device may be malware or other infection. When there is malware involved, the system resources have been used by it, therefore causing the other apps like crashing and failing to function correctly.

You can fix this problem by downloading Malwarebytes on your system and running its 'Full System Scan' feature on it. The application will then automatically search your entire directory for corrupted files and repair them. Malwarebytes, on the other hand, cleans corrupted files from your device once they are no longer restorable.

7. Clear All Data of HBO Max App (Android).

The easiest way to fix any problem with an Android application is to clear the app data. Applications like HBO Max make use of temporary files known as app data to quicken certain processes, such as loading the application or playing videos.

On the other hand, unexpected errors or updates that are not completed may crash an app's data.

8. To do that, clear the HBO Max app data from your Android mobile device by following these steps:

Open the app drawer on your mobile device and then open the Settings application.

Tap the Apps menu and then tap HBO Max.

Tap the Storage tab to open it and then tap the Clear Data button.

Try logging back into your HBO Max account after erasing the app's data to see if the problem persists.

9.HBO Max needs an update.

As with any other app, updates are crucial to be done on HBO Max to make it keep up on your device and to eliminate glitches and bugs. If this app keeps crashing on your device, you might want to consider updating the app to fix the issue.

Here is how to upgrade HBO Max on Android:

Start by opening your device Profile in the Google Play Store. Find the HBO Max app from My Apps & Games. Then, tap the Update option to download the latest version of HBO Max onto your device. For iOS users, you can update HBO Max via:

You can start by opening the App Store by tapping on its icon in your home screen.

Next, go to your Profile and look for HBO Max.

Finally, tap the Update option beside HBO Max to update the app.

To find the system-specific advice for updating HBO Max on other devices, go to the Help Center.

If you're still having problems with the app crashing after updating HBO Max, try signing out and then signing back in.

10.Next, reinstall HBO Go.

In the event that the update was unsuccessful, reinstalling HBO Max may be necessary to resolve the issue. There might be an issue with the app's installation on your system or file corruption that cannot be fixed.

Follow these steps to reinstall HBO Max on your Android device:

To access HBO Max's menu, open the app on your mobile device and press and hold the icon.

Then, to uninstall the application from your mobile device, click the Uninstall button.

You can now reinstall the HBO Max from the Google Play Store.

How to Reinstall HBO Max on iOS

To reinstall HBO Max on iOS, follow these steps:

Head to the HBO Max application from your home screen. Tap and hold on the icon until the screen pops up where you can select an option.

Then, click the Remove program button to uninstall the application.

Finally, reinstall HBO Max from your device's App Store.  

Please go to the Help Center for instructions on how to reinstall HBO Max on Smart TVs, Consoles, and Set-top boxes.

After you reinstall HBO Max, go back into your account and see if the program still crashes or shuts down unexpectedly. 

11.Let HBO Max know about it.

In case all of the above solutions don't work for you, we recommend seeking professional advice.

To report an issue with HBO Max, visit the app's Help Center or get in touch with customer support. To make things go more smoothly, be sure to include all the necessary information in your report. This includes the model of your device, your account details, and a screenshot of the issue.

We finally come to an end about this issue of HBO Max crashing on your device. More ideas on how to solve all your problems will be displayed or discussed, and so make sure to put down in remark section below anything you've got.