How Fix Unable to Start Download Error on Uplay

Are you experiencing an "Unable to Start Download" error on Uplay? Don't worry; you're not alone. This error is quite common among Uplay users, and it can be caused by various factors, such as poor internet connection, corrupted cache, or antivirus/firewall programs blocking the download.In this blog post, we will guide you through the steps to fix the "Unable to Start Download" error on Uplay. We will cover the following topics:

Let's dive in.

Check Your Internet Connection

The first thing you should do when encountering any download-related issue is to troubleshoot your internet connection. A poor internet connection can cause the error, especially if the download requires a stable and fast connection.

Here are the steps to troubleshoot your internet connection:

1. Restart your router/modem.

2. Use a wired connection instead of wireless, if possible.

3. Check your internet speed using a speed test website.

4. Try downloading at a different time or on a different device.

5. Contact your ISP if the issue persists.

Clear Uplay Cache

Uplay stores temporary data, such as game updates and settings, in its cache. Sometimes, this cache can become corrupted or outdated, causing the "Unable to Start Download" error. Clearing the cache can resolve this issue.

Here are the steps to clear the Uplay cache:

1. Close Uplay.

2. Open File Explorer and navigate to the following folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache.

3. Delete all files and folders inside the cache folder.

4. Launch Uplay and try downloading again.

Disable Antivirus/Firewall

Antivirus and firewall programs are essential for protecting your computer from malware and hacking attempts. However, they can also block legitimate downloads, causing the "Unable to Start Download" error. Temporarily disabling them can help you determine if they are causing the issue.

Here's how to disable antivirus/firewall programs:

1. Open your antivirus/firewall program.

2. Look for an option to disable the program temporarily.

3. Disable the program and try downloading again.

4. Remember to re-enable the program after the download is complete.

Reinstall Uplay

If none of the above solutions work, you may need to reinstall Uplay. This can be a bit time-consuming, but it can also solve most Uplay-related issues, including the "Unable to Start Download" error.

Here are the steps to uninstall and reinstall Uplay:

1. Open the Control Panel and go to Programs and Features.

2. Find Uplay on the list and click Uninstall.

3. Follow the instructions to complete the uninstallation process.

4. Download the latest version of Uplay from the official website.

5. Install Uplay and try downloading again.

Contact Uplay Support

If you've tried all the above solutions and the error persists, you may need to contact Uplay support. They have dedicated support staff who can assist you with any Uplay-related issues, including the "Unable to Start Download" error.

Here's how to contact Uplay support:

• Go to the Uplay support page.
• Click Contact Customer Support.
• Choose your issue from the list or click My issue is not listed.
• Follow the instructions to contact Uplay support.

The "Unable to Start Download" error on Uplay can be frustrating, but it can also be fixed in most cases. By following the steps outlined in this blog post, you should be able to resolve the issue and start downloading your favorite games on Uplay again.

Remember to check your internet connection, clear Uplay cache, disable antivirus/firewall programs, reinstall Uplay, and contact Uplay support if necessary. Good luck!