How to Fix Uplay Not Launching

I will teach you how to fix Uplay not starting

Uplay, Ubisoft's official game launcher, offers a centralized platform to manage and enjoy the company's titles. Its features include in-game communication and automatic game saving. However, some users have reported problems launching Uplay on their computers.

How to fix Uplay not starting

Uplay startup troubleshooting: a technical and formal approach

Uplay, Ubisoft's gaming platform, offers a centralized experience for managing and enjoying the company's titles. However, some users have reported difficulties launching Uplay on their devices. This document presents a technical analysis of the potential causes and corresponding solutions to address this issue.

Diagnostic methodology:

Checking Uplay version: It is crucial to ensure that the latest version of Uplay is running. Users can manually update the application from the main menu or by downloading the latest installer from the official Ubisoft website.
System Restart: A simple restart may resolve temporary issues with Uplay and other programs. It is recommended to close Uplay completely, proceed with a system restart, and then try to launch Uplay again.
Running Uplay as an administrator: In some cases, user permissions may interfere with the proper functioning of Uplay. To grant administrative privileges, locate the Uplay icon, right-click on it, and select "Run as administrator."
Checking your internet connection: Uplay requires a stable internet connection to function properly. You should check the status of your internet connection and, if it is unstable, restart your router or modem to re-establish the connection.
Validating cache integrity: Corrupt cache files can cause issues with Uplay. To delete these files, the following location must be accessed in File Explorer (or Finder on macOS):

C:\Users\\AppData\Local\Ubisoft\Ubisoft Connect PC

Deleting the "cache" folder within this path and restarting Uplay will allow you to check if the problem persists.

Reinstalling Uplay: If the above solutions have not resolved the issue, you can proceed to reinstall Uplay. It is important to completely uninstall the application, download the latest installer from the Ubisoft website and start a new installation.
Ubisoft Technical Support: If you have exhausted the above mentioned solutions without success, it is recommended to contact Ubisoft Technical Support. Specialists will be able to perform a more in-depth diagnosis of the problem and provide personalized assistance to resolve it.

Additional resources:

Ubisoft Support Website: https://www.ubisoft.com/en-us/help
Ubisoft Forums: https://discussions.ubisoft.com/
Uplay Troubleshooting YouTube Videos: https://www.youtube.com/watch?v=vXcep9XB8tM

Difficulties launching Uplay can have various origins. By carrying out a technical analysis and applying the solutions described above, users can resolve most of these issues. Should further assistance be required, Ubisoft technical support is available to provide expert guidance.