How to Fix Error Netflix Error M7120-1931-500

This issue is causing the Error M7120-1931-500 to pop up every time some Windows users are attempting to access Netflix content. The problem is most related in scenarios in which consumers try to resume playback on something that they had started on a different device.

Error Code M7120-1931-500

As it has turned out, this could actually be caused by several scenarios:

Vault version of Windows - Most people encountered this issue with the old editions of Windows 10 (where latest version of the Windows Store is not available on). Install all Windows Updates via (Critical Updates only) and this should get resolved.

Netflix UWP out-of-date - The problem in this case only occurring when trying to stream content using the UWP app, will most likely be because you are not using the most up-to-date version of the application. You may get the latest version of Netflix UWP by pulling and installing the version from Microsoft Store.

Broken program files: It could be that a set of temporary files are preventing the streaming feature from working properly. Under these circumstances, the error may occur. Reinstalling or resetting the Netflix UWP app (or using the browser version) should correct this issue.

Step 1: Install the latest Windows update.

If you are using an older version of Windows and trying to use Netflix through your browser or with the UWP app and see the M7120-1931-500 error code, it's likely because you have not installed an update from the Windows Store.

As other customers who also experienced the same issue reported, the solution was as simple as installing every pending update for Windows in the classic fashion.

To make sure you receive all of the next Windows updates, we have put in some useful guide below,

Open the Run dialog via the Windows key plus R. Go ahead and open the Settings app to the Windows Update tab by typing'ms-settings:windowsupdate' and press Enter.Open the Window Update dialog in Microsoft Control panel.

First, open Windows Update, and then click Check for Update on the right side of the window. Then, follow the on-screen instructions to install all available updates. Applying all available Windows updates

After you have installed all available updates, restart your computer and check whether the problem still occurs after the next boot.

Note: If your operating system has numerous updates pending, you may be prompted to restart your computer before it can install all of them. If so, follow the onscreen directions to reboot your computer, but first go back to the Windows Update screen and complete the installation of all of the updates.

Try again after updating Windows to the latest version. If the issue persists, attempt the same action that was causing the error while streaming Netflix.

Proceed with the next potential solution below if you are still experiencing the N7120-1931-500 error code when using Netflix.

Option 2: If applicable, update Netflix UWP to the latest version.

If this problem is unique to Netflix's UWP (Universal Windows Platform) version, you might be experiencing a known Windows 10 bug that impacts customers who have downloaded video for offline viewing.

Thankfully, with an update to their app, Netflix eventually fixed this. In an ideal world, Windows Store would have updated automatically. However, if you had changed any download settings earlier, you may want to trigger the update manually.

Here are the steps to install all the outstanding updates for the Netflix UWP app on Windows 10:

To open the Run dialog box, press the Windows key plus R. Type "ms-windows-store://home" and press Enter to open the Microsoft Store using its default interface.Launching the Windows Store from the Run menu

Once you are on the Microsoft Store, click the action button at the top right. Click the Downloads and Updates tab from the menu.Updates and Downloads - Microsoft Store

When you reach the page that asks for downloads and updates, select "Get updates." Then, patiently wait for the Netflix app to update to the most recent version.Receive informatio

You can check if the issue has been fixed by waiting until the newest Netflix UWP update has been downloaded and installed, then restarting your computer and launching the app.

If the Netflix video is still not working with the above attempt, you may scroll down to the next method.

Reset or Remove Netflix UWP App

This issue has been reported by several users when they use the Netflix UWP app, and according to some speculations, this could be a problem related to cached temporary data of the program.

You should now be able to use the Netflix UWP app without seeing the error message. You can reset the Netflix app using the following steps if it doesn't work.

Open Run dialog box with the Windows key plus R. In the text field, type'ms-settings:appsfeatures' and press Enter to open the Settings app directly to the Apps & Features menu option.

Once you are at the Apps & Features section, locate the Netflix app in the list of installed programs.

Once you locate it, click on it to expand the menu. Under the program name, click Advanced Options.

Go to the Advanced Options menu and find the Reset option; after that, click Reset. Confirm the process.

Stay tuned for further updates! Fair warning, though, doing this will reset all of your personalized settings to the default settings of the application as well.

After doing so, restart the Netflix application to see if the error code has been fixed.

Remove or Reset the Data of Netflix

If doing the steps above did not solve the problem, you can try deleting the existing installation of UWP Netflix and reinstall it afterwards:

To open the Run application, press the Windows key and the R key. Once you do that, you want to open the Apps & Features page by typing "ms-settings:appsfeatures" and then pressing Enter. You are then able to scroll through a list of applications.Navigating to the App & Features page

Scroll the list of applications down when you're inside the Apps & Features menu to locate Netflix.

From here, select the Netflix app and then click the link to the Advanced Menu for the app, which is located further down in the window. Optimizing Your Netflix Experience with Advanced Settings

You can uninstall Netflix UWP from the app's Advanced Menu by scrolling down the window to the Uninstall section, where you will click the Uninstall button.

You will have to restart your computer once the process has been confirmed.

Once the subsequent boot is complete, press Windows key + R to open a new Run dialog. Type "ms-windows-store://home" and press Enter. How to Get to the Windows Store

Once back at the Microsoft Store home screen, use the left-hand search bar to locate and install the latest version of Netflix.

Once the installation is complete, reopen the app, sign in with your Netflix account, and see whether the M7120-1931-500 issue has been resolved.

That's it for today; we hope we were able to help you. Good luck.