How to Fix Outlook Cannot display the folder

Lately Outlook users have reported receiving this error when accessing a public folder. In addition, it is accompanied by different messages depending on the main cause of the error.

Some of these messages may be, the folder cannot be displayed. Microsoft Outlook cannot access the specified folder location. The operation failed. Cannot find an object.

This error could undoubtedly be the result of multiple factors. but don't worry, here we leave you a guide that will help you with it:

How to Fix Outlook Cannot display the folder

When attempting to access a folder in Microsoft Outlook, you encounter the error message "Cannot Display the Folder." This can significantly hinder your workflow and prevent you from accessing critical information.

Potential Causes:

Corrupted Data File: The Outlook data file (typically an OST file for work or school accounts) may be corrupt, leading to inaccessible folders.

Insufficient Folder Permissions: You might lack the necessary permissions to view a specific folder, restricting your access.

Mailbox Storage Limitations: An overflowing mailbox can trigger this error due to storage constraints.

Solutions:

Repair or Delete the OST File (For Work or School Accounts Only):

Important Note: This solution is intended for work or school email accounts that utilize OST files. Personal accounts (e.g., Gmail, Yahoo) do not use OST files.

Steps:

Close Outlook Completely: Ensure Outlook is fully closed before proceeding.

Locate Data Files: Within the Outlook application, navigate to "Account Settings" and then the data files section.

Identify OST File: Pinpoint the OST file associated with the problematic folder.

Repair or Delete: Attempt to repair the file using the built-in repair tool. If unsuccessful, consider deleting the OST file with caution. Outlook will generate a new one upon restart.

Verify Folder Permissions:

Steps:

Right-Click on Folder: Locate the inaccessible folder and right-click on it.

Access Properties: Select "Properties" from the context menu.

Verify Permissions: Navigate to the "Security" tab and confirm that you have "Read" permissions for the folder.

Optimize Mailbox Storage (if Applicable):

Steps:

Review and Delete Unnecessary Items: Review your mailbox and delete emails, attachments, and outdated folders to free up storage space.

Utilize Archive Folders: Consider implementing archive folders to store older, less frequently accessed emails, alleviating storage pressure.

Additional Considerations:

Restart Outlook: Always restart Outlook after attempting any of these solutions to ensure changes take effect.

Advanced Users - Create a New Profile: If the issue persists, creating a new Outlook profile might be necessary. This approach requires advanced technical knowledge, and you may wish to consult your IT department for assistance.

For Administrators:

If you're an IT administrator encountering a public folder issue, a hotfix might be required.  Refer to Microsoft's support resources for specific instructions on implementing the hotfix.

With these solutions, you should be able to effectively resolve the “Cannot display folder” error and regain access to your essential Outlook folders. If you need more help, consult your IT department or explore Microsoft support resources for more advanced troubleshooting steps.