Fix Remote Desktop can ping but not connect

Today I will explain to you How to solve the problem that Remote Desktop can ping but does not connect

This document discusses a specific issue that you may encounter when using the Remote Desktop feature: the ability to ping the remote server but the inability to establish a connection through Remote Desktop.

How to solve the problem that Remote Desktop can ping but does not connect

Analysis and technical solutions for the inability to establish a Remote Desktop connection after a successful ping check

Problem summary:

A scenario arises where basic communication between two computers, verified by ping, is interrupted when trying to establish a Remote Desktop connection. This indicates that the cause of the problem lies in the application layer or in specific Remote Desktop settings.

Problem solving methodology:

To address this problem systematically, it is proposed to follow the following steps:

1. Validate Remote Desktop Configuration:

Enabling verification: Make sure that the Remote Desktop feature is enabled on the remote computer. On Windows systems, this can be done from Control Panel > System > Remote Access Settings.
Successful Authentication: Confirm that the correct user and password credentials are being used for the user account on the remote computer.
RDP protocol permissions: Check that the RDP (Remote Desktop Protocol) protocol is allowed in the remote computer's firewall settings.

2. Network evaluation:

Analysis of the routing configuration: If the connection is established from a different network, verify that there are no routing problems that hinder RDP traffic to the remote computer. It is advisable to consult with the network administrator to review the corresponding configuration.
Bandwidth Sufficiency: Ensure that your Internet connection has the bandwidth necessary to support a smooth Remote Desktop connection. Consider connecting during off-peak hours or on a network with better bandwidth, if possible.
VPN compatibility: If you use a VPN for the connection, verify that it does not interfere with RDP traffic. Temporarily disabling the VPN or configuring it to allow RDP traffic are possible solutions.

3. Examining the remote server:

Monitoring server load: If the remote server is overloaded with other tasks, it may not have enough resources to support an additional Remote Desktop connection. In this case, trying to connect at another time with lower server load could be a solution.
Services Verification: Ensure that Remote Desktop Services is running on the remote computer. To do this, you can access the Windows Service Manager.
Software Interference: Check if the antivirus or firewall software on the remote computer is blocking the Remote Desktop connection. Temporarily disabling these programs or configuring exceptions for RDP traffic could resolve the issue.

4. Complementary solutions:

Restarting computers: A simple restart of both the local computer and the remote computer can eliminate temporary problems that affect the connection.
Direct connection: If possible, establishing a direct connection between computers using an Ethernet cable can help rule out wireless network or network configuration issues.
Network diagnostic tools: For technically savvy users, using network diagnostic tools can be helpful in identifying specific problems in the connection between computers.

Additional recommendations:

Data Backup: Before making any changes to network or system settings, it is crucial to have up-to-date backups of important data.
Specialized assistance: If after following these steps the problem persists, it is recommended to consult with the network administrator or the technical support of the remote computer for specialized assistance.

Addressing the issue of inability to establish a Remote Desktop connection requires a systematic analysis of the possible causative factors, from local to remote server and network settings. Implementing the technical solutions described and applying the additional recommendations increases the chances of solving the problem effectively.

How to Fix Remote Desktop can ping but not connect