Release Date: 2020-03-28

About Xfinity Updates Technician Guidelines ad

VIDEO XFINITY Updates Technician Guidelines TV commercial 2020 • Xfinity is committed to keeping you connected during this worldwide health crisis. Watch this video to see how Xfinity is changing our service guidelines to prioritize the safety of our customers and technicians.

00:01 Xfinity is committed to keeping you
00:03 connected during this worldwide health
00:05 crisis we understand the critical role
00:08 we play in your internet video and voice
00:10 needs with guidance from public health
00:12 authorities we're implementing new
00:14 customer contact guidelines centered
00:16 around social distancing and fundamental
00:18 health protocols new procedures are in
00:21 place to protect your family and our
00:23 technicians should we need to visit your
00:25 home first our technicians will attempt
00:27 to resolve all signal issues from
00:29 outside your residence then they'll
00:31 contact you to verify that the issue is
00:33 resolved and service is working if
00:35 you're having a service installed we'll
00:38 leave your equipment with detailed
00:39 activation instructions at your door
00:41 while a technician provides outside work
00:43 for your new connection if our
00:46 technician determines they need to enter
00:47 they'll practice new important health
00:49 and safety precautions as well as social
00:52 distancing between themselves and all
00:54 family members including pets we won't
00:57 send any technicians exhibiting any
00:59 health issues likewise we ask that you
01:02 alert us if anyone at home shows
01:03 symptoms related to the current
01:05 community health concern so we can
01:07 reschedule
01:07 at this time we'll troubleshoot or
01:10 connect the primary outlet in your home
01:11 but not any additional outlets as a
01:13 means to reduce our footprint and
01:15 contact time following health
01:18 professionals recommended protocol will
01:20 offer self-service digital support for
01:23 non primary outlet issues including
01:25 updates to your my account app tech
01:27 troubleshooting connection tutorials and
01:29 technical assistance ATS will continue
01:32 working tirelessly to keep you connected
01:34 during these trying times
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