GoDaddy Commercial How Personalization Impacts Customer Success 2025

VIDEO godaddy How Personalization Impacts Customer Success TV commercial 2021 • The BBB shares insights on the importance of creating a unique connection to improve customer experience for long term success. Subscribe to GoDaddy on YouTube: http://bit.ly/GoDaddy-Subscribe 0:19 Why is personalization important for small businesses? 0:29 Example of ecommerce personalization for a great customer experience 1:07 Does social entrepreneurship matter to consumers? 1:55 How does personalization impact customer loyalty? From ecommerce to brick-and-mortar shops, now is a great time for small businesses to take a deeper look into what truly matters to their consumers and seize the opportunity to make a personal connection. Kryistyna Hook, Regional Director at Better Business Bureau (BBB), says personalization is a crucial strategy for small business owners across the realm. Anytime you sell a product or service, you’re also selling an emotional experience with your customer. Even the smallest touch of personalization, such as a nicely tied bow or spritz of perfume on their package, can make the customer experience so much more positive. Kryistyna says sharing your beliefs as a business is another way to create customer loyalty. While it used to be considered taboo for a business to take a social stand, customers are now looking for businesses who do. After a long day of juggling many tasks to keep your business running smoothly, making sure to personalize your customer's experience will go a long way for customer success. References: 80% of frequent shoppers only shop with brands that personalize the experience. https://www.forbes.com/sites/blakemor... 70% of consumers say a company’s understanding of their personal needs influences their loyalty. https://www.netsolutions.com/insights... 88% will be more loyal to a company that supports social or environmental issues. https://www.forbes.com/sites/forbesny... Learn more about BBB: https://www.bbb.org https://www.facebook.com/betterbusine... https://www.twitter.com/bbb_us Resources for Small Businesses: Venture Forward study: https://www.godaddy.com/ventureforward Up-to-date info on COVID-19: https://www.cdc.gov COVID-19 resources and grant information: https://www.covid19businesscenter.com The information contained in this video is provided for informational purposes only and should not be construed as an endorsement or advice from GoDaddy on any subject matter. #BBB #Personalization #CustomerExperience #GoDaddy #SmallBusinessNewsandTrends- advertisement spot 2021