How to Fix Microsoft Store App not sending Verification Codes

When attempting to sign in to the Microsoft Store app, you may encounter an issue where you don't receive a verification code, especially after a recent password reset. This problem often occurs because the app is using outdated security information from a temporary cache, even if you have updated your account on the web.

Here are some detailed solutions to fix the issue of the Microsoft Store app not sending verification codes.

Fix Microsoft Store App not sending Verification Codes

1. Update Your Microsoft Account Security Information

First, ensure your security information is correct and up-to-date on your Microsoft account.

This step helps to ensure that when the Microsoft Store app finally syncs with your account, it has the correct information to send the code.

2. Switch to Microsoft Authenticator

This is a highly recommended and more reliable workaround than waiting for an email or text code.

3. Wait 24-72 Hours for Account Block Clearance

Microsoft's security systems may temporarily block verification code delivery if they detect unusual activity, such as repeated login attempts after a password change.

• Unusual Activity: Repeated failed login attempts, even if they are legitimate, can trigger a security block.

• Geographical or IP Conflicts: Changing your location, using a VPN, or using a new IP address can also be flagged as suspicious.

• Server-Side Throttling: Microsoft may limit the frequency of code delivery to prevent abuse.

In these cases, waiting for a period of 24 to 72 hours will often clear the temporary security block and allow the system to sync your updated security information. Do not make any more login attempts during this waiting period, as each failed attempt can reset the timer.

4. Reinstall the Microsoft Store App

The issue may be caused by corrupted app files, outdated caches, or broken registry links. A clean reinstall can often resolve these issues.

5. Contact Microsoft Support

If none of the above solutions work, your last resort is to contact Microsoft Support. When you reach out, be prepared with the following information:

• Screenshots of your updated security information from the Microsoft account website.

• The exact time and date of your failed login attempts.

• Any error messages or codes you received.

You can also use the Microsoft Account Sign-in Helper or the Microsoft account recovery form to submit a request for assistance.