Come risolvere il problema di HBO Max che continua a spegnersi

Lanciato a maggio 2020, HBO Max conta oltre 44 milioni di abbonati solo negli Stati Uniti (a marzo 2021) e sta lentamente diventando uno dei servizi di streaming di film on-demand con più abbonamenti.

Potresti guardare tutte le tue serie HBO preferite sulla nuova app di streaming di WarnerMedia Direct. Questa sarebbe una piattaforma che ospiterebbe i nostri programmi preferiti on-demand come Silicon Valley, Game of Thrones, The Sopranos e molti, molti altri.

Ma HBO Max ha avuto qualche problema fin dall'inizio e ancora oggi, a un anno dal debutto del servizio, alcuni abbonati continuano a riscontrare problemi imprevisti.

Bug e altri errori sono inevitabili su HBO Max, indipendentemente da quanto duramente il team lavori per mantenere stabile la piattaforma.

Se HBO Max continua a bloccarsi sul tuo dispositivo, oggi stesso ti mostreremo come risolvere il problema.

Bene, iniziamo!

1. Verificare i server HBO Go.

La prima linea di difesa ogni volta che c'è un problema con il servizio dovrebbe essere quella di controllare i server di HBO Max per eventuali problemi. Se vuoi vedere lo stato attuale di come sta andando HBO Max e i suoi problemi passati, puoi usare programmi come Downdetector.

L'unica possibilità disponibile quando i server non funzionano è quella di aspettare pazientemente che il team HBO Max risolva il problema.

Se invece non si riscontrano problemi con HBO Max, si può saltare questa tecnica e procedere con quella riportata di seguito.

2. Verifica la compatibilità del tuo dispositivo.

Sebbene HBO Max sia disponibile su diversi dispositivi, alcuni di essi non funzioneranno. Puoi controllare l'Help Center per un elenco di dispositivi compatibili con HBO Max e vedere se il tuo è elencato.

Se il dispositivo che stai utilizzando non è presente nell'elenco sopra, puoi accedere a HBO Max tramite un browser web o verificare la presenza di altri dispositivi compatibili con la piattaforma.

In alternativa, potenzia il tuo home theater con un dispositivo adeguato, come una smart TV o un decoder, così da poter accedere a HBO Max anche quando sei in mobilità.

3. Accedi nuovamente al tuo account.

Questa è una possibilità in cui i dati del tuo account sono corrotti e necessitano di un aggiornamento per avere accesso alle sue funzionalità. Chiudi la sessione corrente e prova a ricaricare dopo alcuni minuti.

Di seguito sono riportati i passaggi per uscire da un account su Android e iOS:

Per iniziare, apri l'applicazione per HBO Max.

Poi, trova il simbolo dell'ingranaggio in alto a sinistra dello schermo. Premendolo verrai indirizzato alle Impostazioni.

To end your session, go to the very bottom of the page and tap the "Sign Out" button.

To exit your HBO Max account on most browsers, follow these steps:

Visit the HBO Max website on your web browser.

To access the side drawer, click on your Profile.

Finally, tap the Sign Out option to exit your account.

Then, log out of HBO Max and log in again to refresh your user data. Please make sure to wait for at least 2 minutes. If the problems persist after some minutes of using the application, try again.

4. Check and Clear Your Internet Settings.

Another reason why you experience constant crashes of HBO Max on your device is due to a slow or unstable network connection. Since HBO Max is an online platform, it requires an excellent internet connection to be able to connect to its server.

To identify if your internet connection is the issue, you can estimate its speed currently by running a test on your network using Fast.com.

If your network is slow or inconsistent, try restarting your router to reconnect to your provider's servers. Allow a few seconds to pass after disconnecting the power cord from the wall socket to your router. Restarting your router is as simple as reconnecting the power cable.

Then, after that, run another speed test to make sure your network is working well. If the problems in your network remain, you need to contact your ISP and ask them to fix the problem.

Meanwhile, by contrast, viewing HD shows through HBO Max wants at least 5 Mbps internet access. You are better off updating the present plan if it is slower than this, which in time will avert various potential issues.

5. Switch VPN off.

Another source of network instability is a VPN service. Virtual private networks are third-party software programs designed to encrypt data in transit across your network. By merely switching out your IP address, you can mask your online activities and keep prying eyes from accessing sensitive information.

The only problem is that this process might slow down your network if your VPN is not good enough.

You can try disabling your VPN before accessing HBO Max to see if that will resolve the issue.

If your current VPN service is constantly causing problems, consider looking into alternatives like PureVPN. Compared to competing services, PureVPN keeps your connection stable and works well with a wide variety of apps.

If you're not currently in the US, you can also refer to our recommendations on how to get HBO Max if you're outside the US.

6. Clean Cache and Cookies from Your Browser.

To make the websites load faster and perform better, your browser uses temporary data known as caches and cookies. Conversely, corrupted caches and cookies can accumulate over time.

If you are experiencing issues with HBO Max not working in your browser, try clearing your browser's cache and cookies:

First, open your internet browser and press the CTRL + H buttons. Then, you select Clear Browsing Data from the menu on the left. Ensure that you put "Cookies and Other Site Data" and "Cached Images and Files" while you change the Time Range to All Time. Finally, click on the Clear Data option to begin erasing everything from your browser.

After that, revisit the HBO Max website and try to log in to see if the problem happens again.

Turn on Malwarebytes.

The other possible cause of your HBO Max keeping closing on your device may be malware or other infection. When there is malware involved, the system resources have been used by it, therefore causing the other apps like crashing and failing to function correctly.

You can fix this problem by downloading Malwarebytes on your system and running its 'Full System Scan' feature on it. The application will then automatically search your entire directory for corrupted files and repair them. Malwarebytes, on the other hand, cleans corrupted files from your device once they are no longer restorable.

7. Clear All Data of HBO Max App (Android).

The easiest way to fix any problem with an Android application is to clear the app data. Applications like HBO Max make use of temporary files known as app data to quicken certain processes, such as loading the application or playing videos.

On the other hand, unexpected errors or updates that are not completed may crash an app's data.

8. To do that, clear the HBO Max app data from your Android mobile device by following these steps:

Open the app drawer on your mobile device and then open the Settings application.

Tap the Apps menu and then tap HBO Max.

Tap the Storage tab to open it and then tap the Clear Data button.

Try logging back into your HBO Max account after erasing the app's data to see if the problem persists.

9.HBO Max needs an update.

As with any other app, updates are crucial to be done on HBO Max to make it keep up on your device and to eliminate glitches and bugs. If this app keeps crashing on your device, you might want to consider updating the app to fix the issue.

Here is how to upgrade HBO Max on Android:

Start by opening your device Profile in the Google Play Store. Find the HBO Max app from My Apps & Games. Then, tap the Update option to download the latest version of HBO Max onto your device. For iOS users, you can update HBO Max via:

You can start by opening the App Store by tapping on its icon in your home screen.

Next, go to your Profile and look for HBO Max.

Finally, tap the Update option beside HBO Max to update the app.

To find the system-specific advice for updating HBO Max on other devices, go to the Help Center.

If you're still having problems with the app crashing after updating HBO Max, try signing out and then signing back in.

10.Next, reinstall HBO Go.

In the event that the update was unsuccessful, reinstalling HBO Max may be necessary to resolve the issue. There might be an issue with the app's installation on your system or file corruption that cannot be fixed.

Follow these steps to reinstall HBO Max on your Android device:

To access HBO Max's menu, open the app on your mobile device and press and hold the icon.

Then, to uninstall the application from your mobile device, click the Uninstall button.

You can now reinstall the HBO Max from the Google Play Store.

How to Reinstall HBO Max on iOS

To reinstall HBO Max on iOS, follow these steps:

Head to the HBO Max application from your home screen. Tap and hold on the icon until the screen pops up where you can select an option.

Then, click the Remove program button to uninstall the application.

Finally, reinstall HBO Max from your device's App Store.

Please go to the Help Center for instructions on how to reinstall HBO Max on Smart TVs, Consoles, and Set-top boxes.

After you reinstall HBO Max, go back into your account and see if the program still crashes or shuts down unexpectedly.

11.Let HBO Max know about it.

In case all of the above solutions don't work for you, we recommend seeking professional advice.

To report an issue with HBO Max, visit the app's Help Center or get in touch with customer support. To make things go more smoothly, be sure to include all the necessary information in your report. This includes the model of your device, your account details, and a screenshot of the issue.

We finally come to an end about this issue of HBO Max crashing on your device. More ideas on how to solve all your problems will be displayed or discussed, and so make sure to put down in remark section below anything you've got.