How to Fix OneDrive videos not playing

Welcome readers to our helpful guide on fixing OneDrive video playback issues! In this blog post, we will walk you through several steps to troubleshoot and resolve any problems you may encounter while playing videos on OneDrive. So, let's get started!

Check your Internet Connection:

First things first, ensure that you have a stable internet connection before attempting to play videos on OneDrive. A weak or intermittent connection can cause playback issues. If you're experiencing slow internet speeds, try restarting your router or contacting your internet service provider for assistance.

Clear Cache and Cookies:

Sometimes, accumulated cache and cookies can interfere with the proper functioning of OneDrive. To resolve this, follow these simple steps:

1. Open your browser settings: Depending on the browser you're using, you can usually find the settings by clicking on the three dots or lines in the top right corner of the browser window.

2. Locate the cache and cookies section: Look for options such as "Privacy," "Security," or "Clear browsing data" in the settings menu.

3. Clear the cache and cookies associated with OneDrive: Select the option to clear the cache and cookies. Make sure you specifically choose to clear the data for OneDrive to ensure a fresh start.

4. Restart your browser and try playing the video again: After clearing the cache and cookies, close your browser completely and open it again. Now, try playing the video on OneDrive to see if the issue is resolved.

Convert Video to Compatible Format:

If you're still experiencing issues, it's possible that the video file format is not compatible with OneDrive. OneDrive supports a wide range of video formats, but there may be instances where a particular format is not supported. In such cases, consider converting the video to a format supported by OneDrive using a reliable video converter tool.

There are many free and paid video converter tools available online that can help you convert videos to different formats. Some popular options include Handbrake, Freemake Video Converter, and Any Video Converter. Choose a tool that suits your needs, download and install it on your computer, and follow the instructions provided to convert the video to a compatible format.

Once the video is converted, upload it to OneDrive and try playing it again to see if the issue is resolved.

Use a Different Browser:

Sometimes, the issue may be specific to your current browser. Trying an alternate browser can help determine if the problem lies with the browser or OneDrive itself. Here's what you can do:

1. Install a different web browser: If you're using Chrome, try installing Firefox or vice versa. There are also other popular options like Microsoft Edge and Safari.

2. Sign in to your OneDrive account using the new browser: Once you've installed the new browser, open it and navigate to the OneDrive website. Sign in to your account using your credentials.

3. Attempt to play the video again: Now, try playing the video on OneDrive using the new browser. If the video plays without any issues, it suggests that the problem was specific to your previous browser.

Check DRM Protection:

Digital Rights Management (DRM) protection can sometimes prevent videos from being played on certain platforms or devices. OneDrive supports DRM-protected content, but there may be cases where DRM settings on your device are preventing playback. Follow these steps to check DRM protection settings:

1. Consult Microsoft's support documentation on DRM for guidance: Visit the official Microsoft support website and search for information on DRM protection settings for OneDrive. Microsoft provides detailed instructions on how to check and adjust DRM settings based on your device and operating system.

2. Disable or adjust DRM settings if necessary: If you find that DRM settings are causing the playback issue, follow the instructions provided by Microsoft to disable or adjust the settings accordingly. Keep in mind that making changes to DRM settings may impact other apps or services that rely on DRM protection.

Uninstall and Reinstall OneDrive:

If all else fails, uninstalling and reinstalling the OneDrive application on your device may resolve any underlying issues. Follow these steps to reinstall OneDrive:

1. Uninstall OneDrive from your device: On Windows, go to the Control Panel, then click on "Uninstall a program" or "Programs and Features." Find OneDrive in the list of installed programs, right-click on it, and select "Uninstall." On Mac, locate OneDrive in the Applications folder and drag it to the trash.

2. Download the latest version of OneDrive from the official Microsoft website: Visit the official Microsoft website and search for the OneDrive download page. Download the latest version of OneDrive compatible with your operating system.

3. Install and set up OneDrive again: Once the download is complete, run the installer and follow the on-screen instructions to install OneDrive. Sign in to your OneDrive account and set up the necessary preferences.

We hope this friendly guide has helped you troubleshoot and fix any playback issues you were facing with OneDrive videos. Remember to ensure a stable internet connection, clear cache and cookies, convert videos to compatible formats, try different browsers, check DRM protection settings, and if needed, reinstall OneDrive. If problems persist, don't hesitate to seek further assistance from Microsoft's support channels. Happy video watching on OneDrive!