How to Fix Pixel 8 and 8 Pro Can’t Send or Recieve MMS Pictures

Learn how to fix Pixel 8 and 8 Pro MMS picture sending and receiving issues with our comprehensive guide.

Welcome to our friendly guide on fixing the issue with your Pixel phone not being able to send or receive MMS pictures. We understand how frustrating it can be, but don't worry - we've got you covered! Follow these simple steps below to get your Pixel back to its full messaging potential.

I. Reboot Your Pixel Phone

Sometimes a simple reboot can do wonders. Restart your device and see if the issue persists. To reboot your Pixel 8 or 8 Pro, press and hold the power button until the power menu appears. Then, tap on the "Restart" option to restart your device. Once your phone has rebooted, check if you can now send or receive MMS pictures.

II. Clear Message App Cache

Clearing the cache of your messaging app can help resolve any temporary glitches that may be causing the issue. Here's how you can clear the cache of the messaging app on your Pixel 8 or 8 Pro:

a) Open "Settings" on your Pixel.

b) Tap on "Apps & Notifications" or "Apps".

c) Locate and select the "Message" app from the list of installed apps.

d) Choose "Storage & cache".

e) Tap on "Clear cache".

III. Update Carrier Services

Keeping your carrier services up-to-date is essential for smooth MMS functionality. Outdated carrier services can cause compatibility issues with your Pixel phone. Follow these steps to update your carrier services:

a) Open the Google Play Store on your device.

b) Search for "Carrier Services".

c) If an update is available, tap on "Update" to install the latest version.

IV. Run in Safe Mode

Running your Pixel in safe mode helps identify if any third-party apps are causing conflicts with MMS. To enter safe mode on your Pixel 8 or 8 Pro, follow these steps:

a) Press and hold the power button until the power menu appears.

b) Long-press the "Power off" option until you see the prompt to enter safe mode.

c) Tap on "OK" to enter safe mode.

While in safe mode, try sending or receiving MMS pictures to check if the issue persists. If the problem is resolved in safe mode, it indicates that a third-party app is causing the problem. You can then uninstall recently installed apps one by one until the issue is resolved.

V. Reset Network Settings

Resetting network settings can often fix connectivity issues affecting MMS transfer. Here's how you can reset network settings on your Pixel 8 or 8 Pro:

a) Open "Settings" on your Pixel.

b) Select "System" and then "Advanced".

c) Tap on "Reset options" or "Reset".

d) Choose "Reset Wi-Fi, mobile & Bluetooth" or a similar option.

e) Confirm the reset.

Please note that resetting network settings will remove all saved Wi-Fi networks, Bluetooth pairings, and VPN configurations. After the reset, you'll need to set up your Wi-Fi network again and re-pair your Bluetooth devices.

VI. Update the Message App

Keeping your messaging app updated ensures you have the latest bug fixes and improvements. Here's how you can update the messaging app on your Pixel 8 or 8 Pro:

a) Open the Google Play Store on your device.

b) Search for the "Message" app.

c) If an update is available, tap on "Update" to install the latest version.

VII. Verify Correct APN Settings

Incorrect Access Point Name (APN) settings can hinder MMS functionality. It's important to check if your APN settings are correct. Here's how you can verify your APN settings on your Pixel 8 or 8 Pro:

a) Go to "Settings" on your Pixel.

b) Select "Network & Internet".

c) Tap on "Mobile network" and then "Advanced".

d) Choose "Access Point Names (APNs)".

e) Verify that the APN settings match those provided by your carrier. If they don't, contact your carrier for the correct APN settings.

VIII. Contact Your Internet Service Provider

If all else fails, reaching out to your internet service provider for assistance can provide additional guidance specific to your network setup. They may be able to troubleshoot the issue from their end or provide specific settings that need to be configured on your phone to ensure MMS functionality.

IX. Factory Reset Your Device

Performing a factory reset should be considered as a last resort when all other troubleshooting steps have failed. Please note that a factory reset will erase all data on your device, so make sure to back up important information before proceeding. Here's how you can perform a factory reset on your Pixel 8 or 8 Pro:

a) Open "Settings" on your Pixel.

b) Select "System" and then "Advanced".

c) Tap on "Reset options" or "Reset".

d) Choose "Erase all data (factory reset)" or a similar option.

e) Follow the on-screen instructions to confirm the factory reset.

After the factory reset is complete, set up your Pixel as a new device and test if you can now send and receive MMS pictures.

We hope this friendly guide has helped you troubleshoot and fix the issue with sending or receiving MMS pictures on your Pixel 8 or 8 Pro. Remember to go through each step carefully and test after each one to see if the problem has been resolved. If you're still experiencing difficulties, don't hesitate to reach out for further assistance from either Google Support or your internet service provider. Happy messaging!