How to Fix “There is an issue with your account or order” on Microsoft Rewards

If you are a Microsoft Rewards user, you may have encountered the frustrating error message that says, "There is an issue with your account or order." This error can prevent you from accessing your rewards or redeeming them. Fortunately, there are several steps you can take to resolve this issue and get back to enjoying the benefits of Microsoft Rewards. In this blog post, we will walk you through three effective solutions: changing your phone number, redeeming rewards on the Bing app, and contacting Microsoft Rewards customer support.

Change your phone number

Sometimes, the "There is an issue with your account or order" error can be caused by an incorrect or outdated phone number associated with your Microsoft Rewards account. Changing your phone number can help resolve this issue. Here's how you can do it:

1. Go to the Microsoft Rewards website and log in to your account.

2. Navigate to your account settings.

3. Look for the "Phone number" section and click on it.

4. Follow the prompts to change your phone number and save the changes.

It's important to note that there may be some considerations or limitations when changing your phone number. For example, you may need to provide additional verification or wait for a certain period before the changes take effect. Be sure to read any instructions or notifications provided during the process to ensure a smooth transition.

Redeem rewards on the Bing app

Another solution to the "There is an issue with your account or order" error is to redeem rewards through the Bing app. The Bing app offers a convenient way to access and redeem your rewards. Here's how you can do it:

1. Download and install the Bing app on your mobile device.

2. Launch the app and log in to your Microsoft Rewards account.

3. Navigate to the rewards section within the app.

4. Choose the rewards you want to redeem and follow the prompts to complete the process.

Redeeming rewards through the Bing app has several benefits. It provides a seamless experience, allows you to easily track your rewards, and offers exclusive rewards and promotions. However, there may be some common issues or troubleshooting tips you need to be aware of. For example, ensure that you have a stable internet connection and that you are using the latest version of the Bing app to avoid any compatibility issues.

Contact Microsoft Rewards customer support

If the previous solutions don't resolve the "There is an issue with your account or order" error, it's important to reach out to Microsoft Rewards customer support. Customer support can provide further assistance and help resolve any unresolved issues. Here's how you can contact Microsoft Rewards customer support:

1. Visit the Microsoft Rewards website and log in to your account.

2. Navigate to the support or help section.

3. Look for the contact information or methods provided to reach customer support.

4. Prepare any relevant information, such as your account details or error messages, to expedite the resolution process.

Contacting Microsoft Rewards customer support is crucial for resolving complex issues or situations that cannot be resolved through self-service options. They have the expertise and resources to investigate the problem and provide a tailored solution for your specific situation.

Encountering the "There is an issue with your account or order" error on Microsoft Rewards can be frustrating, but it doesn't have to be a roadblock. By following the solutions outlined in this blog post, you can effectively resolve this issue and continue enjoying the benefits of Microsoft Rewards. Remember to change your phone number if necessary, redeem rewards through the Bing app, and contact Microsoft Rewards customer support for further assistance. With these steps, you'll be back on track to earning and enjoying your rewards in no time.