How to Fix “Your Credentials Did not Work” in Remote Desktop

Pay close attention so you can learn How to Fix "Your Credentials Did not Work" in Remote Desktop, here you will find everything.

If you are trying to connect using Remote Desktop to a system and get the warning "Your Credentials Did Not Work", that means the entered credentials were refused. The most probable causes of such a mistake may be wrong domain entry, older credential version, or wrong login information. Common reasons include incorrect credentials due to changed passwords or domain settings.

Your Qualifications Were Invalid

Other reasons might be that the security policy was violated, that the account was locked out, or due to DNS or firewall configuration error.

Now that you know what could have been the cause of the mistake, we can move to the solutions.

1. Revert the Username

If you cannot log in to Remote Desktop, attempt changing the username again. ANY modification to the username, including an 'accidental' one, or incorrectly saving the username may render the login ineffective. Returning it to its previous state ensures the Remote Desktop is using the correct login credentials known by the server.

2. Edit Windows Security Policy

If you're not able to establish a Remote Desktop connection, try editing Windows Security Policy. You might want to change the settings of Local Security Policy to allow access to your account or group of users on the remote system. 

Run opens with the Windows key + R.

Type secpol.msc and press Enter.

Find and click to expand Local Policies, then find User Rights Assignment. 

On the right side of the screen, scroll down and find "Allow log on through Remote Desktop Services" or "Allow log on through Terminal Services" and double-click it. 

In the "Add User or Group" field, add "Remote Desktop Users".Give Access to a User 

Click OK again, then Apply.Allowing Users Through Remote Desktop

The changes will take effect after you restart your computer.

It should fix the problem.

3. Edit Local Group Policy

There is a policy that grants specific users permission to log in remotely with Remote Desktop Services. Editing this policy would provide the user or group with the permission necessary to be able to connect, which is important as in cases where highly strict security has been put in place, blocking access.

Press the Windows Key and R to run.

Press "gpedit.msc" and open the Local Group Policy Editor from Microsoft. 

Go to this path: To the following menu: System > Credentials Delegation > Administrative Templates > Computer Configuration 

Double-click "Edit" and edit the policy to enable default credential with NTLM-only server authentication. 

Once you have made sure that it is enabled, click Show.Policing at the Local Level

login to TERMSRV/*, double-click on Value below and click OK. Extend the list with Server

Perform the same actions with the next few policies too:Allow delegating default credentials Allow delegating saved credentials

Restart your computer after you close Local Group Policy Editor.

Check if the issue persists

4. Editing Registry

It involves changing how the system handles some of the security protocols on which Remote Desktop relies. Whether these protocols are blocked or their settings are wrong-especially after an update to the system-proper verification of your credentials may not occur.

Open the Run dialog with the Windows key plus R.

Type "Regedit" and press Enter.Start Registry Editor 

Search for the path ComputerHKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlLsa

Click on the "LsaCompatibilityLevel" option. 

Double-click "REG_DWORD" and set the Value as "1." 

Restart your system and check if the issue has disappeared.

5. Disable Windows Hello sign-in (If applicable)

The Windows Hello feature enables users to skip requiring a password altogether, instead logging in with a biometric or PIN. Sometimes this causes problems when trying to connect with Remote Desktop, often not allowing you to log in with a generic account and password combination.

To access Settings, press Windows + I. 

Under Accounts, click on the Sign-in options.

You will see the option to turn off Windows Hello sign-in. How to disable the Windows Hello login 

After clicking on Password, click "Add" to create a regular password.Password Creation 

To create a new password and view a hint for the password, click the Add button. A pop-up window will appear.Create a New Password

Insert the new password along with the hint. You should now be good to go.

Check to see if the problem persists.

That would be all for How to Fix "Your Credentials Did not Work" in Remote Desktop, and we certainly hope that we could be of as much help as possible.