If you are wondering how to fix the Alienware M17 keyboard that is not working, here is a guide with the best answer.
Alienware is a line-up brand of Dell mainly concerned with designing game-oriented laptops and other accessories. The Alienware M17 is one of the popular ones in their lineup, presenting users with power-packed hardware along with a premium design. However, even this has its own set of issues, like with the keyboard of the M17, particularly the backlight.
When the keyboard is not functioning or when the backlight of your Alienware M17 is malfunctioning, this article will have a workaround to fix it. Let's dive into these solutions and have your keyboard in operation in no time.
How is it possible for your Alienware M17 keyboard or the keyboard lights to not work?
These solutions are intended for Alienware laptops, more so the M17 model. However, in case you have another model of Alienware laptop, and for that matter, any other brand of a laptop and the keyboard is acting in this similar manner, go ahead and follow these troubleshooting steps. Try the many different solutions here to see which one works best on your device.
Damaged:
Physical damage is one of the major reasons for defects in hardware. Take a closer look at the Alienware M17 keyboard. If necessary, use a flashlight to see whether you can notice any form of physical damage to the keyboard. Give as close an inspection as possible for an accurate troubleshooting.
If you notice any physical damage on your keyboard, then you may want to consider replacement. In case you do not notice any physical damage to your keyboard, proceed to the next solution.
Power Cycling Your Laptop:
Power cycling your Alienware M17 may be as simple as just powering it off and on. Here's how:
Disconnect all peripherals: This means taking off the power cord and anything else attached to the laptop.
Power Off: Shut down your Alienware M17 laptop and wait a few minutes.
Power On: You can then turn your computer back on.
This should clear up any software issues and hopefully also resolve keyboard malfunctions. If you continue to have problems, then follow the next step.
Disable Filter Keys:
The Filter Keys feature, which is activated by holding down the right Shift key for eight seconds, enables people who have hand neurological disorders, such as those that cause a person's hands to shake uncontrollably, to use computers properly. It simply enables slower keyboard input to avoid unwanted keystrokes.
If you think Filter Keys is holding you back from your full typing potential, feel free to turn it off. The following screenshot shows how to do so:
Open Windows Settings: Press the Windows key + I.
Ease of Access: In the left pane, click "Ease of Access."
Turn Off Filter Keys: In the right pane, under "Use Filter Keys," toggle off the switch.
Disable Shortcut: Under "Allow the shortcut key to start Filter Keys," uncheck the box.
If disabling Filter Keys doesn't fix the keyboard issue, then follow the methods below.
Update keyboard drivers:
Various malfunctions can be caused by outdated keyboard drivers. Make sure that your driver is updated to fix your problem.
You can update your keyboard driver manually or automatically.
Automatic Update:
Open the Run dialog by using the hotkey Windows key + R.
In the Run dialog box, type "devmgmt.msc" and then press Enter.
Look for the "Keyboard" section and expand it.
Right-click on your keyboard and then click on "Update driver."
Now select "Search automatically for updated driver software."
Manual Update:
Use another computer to navigate to Dell's website to download the latest driver for your model of keyboard.
Install the driver as you would install any other installer
Using Third-Party Application
Download and install driver update utility
Run the program, and let the program scan the computer system and update any drivers that are not up to date
If it is still not solved after the driver updating, try the following solution.
Reinstalling Keyboard Drivers
The only inconsistency in the driver files can be sorted out by reinstalling. It generally includes uninstallation of the current one and again installing it from the authentic source, like the official website of the company.
Update/install Alienware Command Center Application:
Alienware Command Centre Application is one such necessary application to be used in Alienware laptops. If that goes missing or if it isn't updated, keyboard malfunction may arise.
Navigate to Dell's official website and download the newest Alienware Command Center Application. Install it like any other application and restart your computer.
Check to see if the keyboard is working fine after installation. If the problems still persist, proceed to the next solution.
Run the Keyboard Troubleshooter:
Windows has been equipped with a default troubleshooter that detects and resolves many issues on its own.
Access to Troubleshooting: Open the search bar on Windows and type "troubleshoot settings."
Launch Keyboard Troubleshooter: In the troubleshooting window, click "Keyboard" followed by "Run the troubleshooter."
Allow Windows to Fix: Let Windows automatically analyze and fix it.
After trying the troubleshooter, use your keyboard once again. If the backlight or keyboard does not work yet, then proceed with the next solution.
Update your Operating System:
If the following remedies do not work, you should consider upgrading to a newer version of Windows. Sometimes older versions have bugs that may interfere with your keyboard.
Open Windows Settings: Press the Windows key + I.
Enter Update and Security: Click "Update & Security."
Check for Updates: Click in the right pane for any pending updates.
Install Updates: Install available updates, then restart your computer.
Update Windows to the latest build. Maybe this will resolve the keyboard issue. If this doesn't then go ahead with the last solution.
Contact Dell Support:
If the issue persists even after going through all of the aforementioned ways, then the problem lies with the keyboard hardware. You may visit the nearest Dell service centre to get it diagnosed and treated. Their engineers are skilled in dealing with such problems and will find a solution accordingly. If your device is new and also comes with a warranty, they will repair or replace it free of cost.
You can easily identify the problem in the keyboard of your Alienware M17 by going through these probable causes in a systematic manner. Also, remember that you should first check if your laptop is covered under warranty; doing that might save some big bucks toward its repair or replacement.
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