Video Samsung How to resolve a 5E 5C error code display on your Samsung washing machine
Release Date: 2023-06-15
video Samsung How to resolve a 5E 5C error code display on your Samsung washing machine Advert 2023 • A 5E or 5C error code indicates that the Samsung washing machine has detected a drainage issue. The most common reasons for this error are: A blocked filter or a kinked drain hose.
It is important to clean the drain pump filter regularly to ensure the smooth running of the machine.
Follow these steps to clean the drain pump filter.
1) Locate the small access door on the front of the washing machine. Get ready to collect any water that may come out of the washing machine. Place a towel on the floor in front of the washing machine and have a shallow dish nearby
2) Press firmly on the access door on the front of the washing machine or use a coin to open the door depending on your washing machine model
3) Pull out the emergency drain hose and position the spout over the dish. Remove the cap and let the water flow out into the dish until it stops flowing. Replace the cap on the emergency drain hose and secure it properly back in position
4) Rotate the drain filter anti-clockwise to remove it from the housing. Remove any debris from the filter and wash it in warm water to clean it properly. Wipe the drain pump filter recess with a damp cloth. Replace the drain pump filter and rotate it clockwise to lock it in place. Close the access door
If your machine is having trouble draining, it is important to check that the drain hose has been installed correctly. If the drain hose is connected through a spigot, follow these steps to check that your drainpipe is correctly positioned and installed. A spigot is a valve on another pipe.
1) Make sure that you have removed or cut off the blanking cap
2) Check that the drain hose is pushed onto the spigot correctly and if there is a hose clip on the pipe, check that it is screwed on correctly
3) Check that there are no kinks or bends in the drainpipe
If the drain hose is connected through a standpipe, follow these steps to check that your drainpipe is correctly positioned and installed
1) Make sure that the hose is correctly positioned and secured using the hose clips and that the drain hose is at least 60 cm above the floor
2) Check that the standpipe covers the drain hose completely
3) Make sure that no more than 150 mm of the drain hose is in the standpipe
4) Check that there are no kinks or bends in the drain pipe
Need help with your Samsung product? Don’t worry, we’ve got your back.
You can find solutions for your Samsung products online or chat to a Samsung Expert via live chat, over the phone or in store. Please visit Samsung UK Support: https://www.samsung.com/uk/support/
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Chapters:
0:23 Prepare
0:33 Open the door
0:43 Emergency drain hose
0:58 Clean the filter
01:36 Blanking cap removed
01:44 Drain hose pushed onto the spigot
01:54 Kinks or bends
02:19 Drain hose status
02:29 Standpipe status
02:39 Standpipe depth
02:48 Kinks or bends - Samsung advertsiment spot 2023
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Release Date: 2023-06-15