Genesys Commercial Unified Experience from Genesys and ServiceNow Spot

VIDEO Genesys Unified Experience from Genesys and ServiceNow TV commercial 2025 • Unified Experience from Genesys and ServiceNow Learn more at genesys.com/servicenow Consumers think of your brand as a single entity. They expect seamless service journeys, no matter how many people, channels or departments are involved. Yet, organizations still rely on many disparate systems to route and manage customer service work. Human middleware ties these siloed technologies and processes together, resulting in frustrating and inefficient experiences for both your employees and customers – and a negative impact on your bottom line. Instead, it’s time to deliver a unified experience. Introducing Unified Experience from Genesys and ServiceNow – a turnkey, AI-powered solution that simplifies cross-department collaboration by connecting agents with middle- and back-office teams, insights and processes, all powered by AI. Bring together the routing of front-office interactions with back-office tasks into a single AI-powered orchestration engine. Centralized routing within Genesys Cloud ensures customers connect to the best agent for the job and agents receive precisely the right type and amount of work for their skillset and availability. Cases and interactions across channels are accepted and resolved within ServiceNow CSM. Access native interaction controls, customer and operational data, workflow automations and AI assistance all in one workspace to deliver highly efficient and satisfying engagements. A personalized dashboard of their performance, schedule, adherence, training and coaching helps agents onboard fast, stay on task and develop professional skills. This native, co-built solution is simple to set up and enables easy adaption as requirements change. You can lower software, development and maintenance costs by consolidating your CX tech stack into a single, easy-to-manage solution. Break down silos and deliver the unified experience your customers and employees expect with Genesys and ServiceNow.

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