How to Fix Scanner Error 0x00000015, Operation could not be completed, The device is not ready

If you try to scan a document with your scanner and you get the scanner error 0x00000015, preventing you from processing the required document. Well, don't worry, today we will see what can be done in this case, we invite you to continue reading our publication.

How to Fix Scanner Error 0x00000015, Operation could not be completed, The device is not ready

Users encountering the error message "0x00000015: Operation could not be completed. The device is not ready" are unable to utilize their scanner on Windows machines.

Troubleshooting Procedures:

Basic System Checks:

Initiate a system restart to potentially rectify transient software glitches.

Perform a power cycle on the scanner by turning it off, disconnecting it from the power source for 30 seconds, reconnecting it, and restarting the device.

Windows Image Acquisition (WIA) Driver Verification:

Access the Device Manager by right-clicking the Start menu and selecting it.

Expand the Imaging devices section.

Right-click on Windows Image Acquisition (WIA) and choose Properties.

Under the Driver tab, confirm that the driver is enabled. If disabled, click Enable.

Scanner Driver Management:

Installation/Update: Outdated or missing scanner drivers can lead to communication issues. Visit the website of your scanner manufacturer and download the most recent drivers compatible with your Windows version. Follow the manufacturer's instructions for installation.

Reinstallation: In some instances, reinstalling the scanner driver can resolve corrupted installations. Repeat steps 1 and 2 from the WIA Driver Verification section. On the Driver tab, click Uninstall device. 

Optionally, check the box to Delete the driver software for this device, then click Uninstall. Restart your computer. Windows will attempt to reinstall the driver automatically. Alternatively, install the downloaded driver from step 3a.

Advanced Troubleshooting: Clean Boot

If the error persists, consider troubleshooting in a clean boot environment. This isolates potential conflicts caused by third-party programs or startup services. Refer to Microsoft's support resources for instructions on performing a clean boot.

Additional Considerations:

Manufacturer Support: If none of the aforementioned solutions resolve the issue, consult your scanner manufacturer's support resources. They may offer specific troubleshooting steps tailored to your scanner model.

Physical Connection: Verify that the physical connection between your scanner and computer is secure. Try using a different USB port to rule out any issues with the cable or port itself.

No doubt this error can be frustrating, but by systematically following these procedures, you will be able to effectively resolve the scanner error and restore normal functionality successfully.