How to Fix Samsung S24, S24 Plus, or S24 Ultra Not Receiving Incoming Calls

Learn how to troubleshoot and fix Samsung S24, S24 Plus, or S24 Ultra phones that are not receiving incoming calls. Get step-by-step instructions on our website.

Samsung S24, S24 Plus, and S24 Ultra are some of the most popular smartphones in the market today. These devices offer a wide range of features and capabilities, including the ability to make and receive calls. However, some users have reported an issue with their Samsung S24, S24 Plus, or S24 Ultra not receiving incoming calls. This can be a frustrating problem, especially if you rely on your phone for important calls. In this article, we will discuss some troubleshooting steps to help you fix this issue.

1. Check Your Signal Strength

The first thing you should do when your Samsung S24, S24 Plus, or S24 Ultra is not receiving incoming calls is to check your signal strength. If your phone has poor signal strength, it may not be able to receive calls. You can check your signal strength by looking at the signal bars on your phone’s status bar. If the bars are low, try moving to a different location or going outside to see if the signal improves.

2. Toggle Airplane Mode

Another simple solution to fix this issue is to toggle the airplane mode on your phone. This will turn off all wireless connections on your device and then turn them back on. To do this, go to your phone’s settings, select “Connections”, and toggle the airplane mode on. Wait a few seconds before turning it back off. This will refresh your phone’s network connections and may help resolve the issue.

3. Disable Call Blocking

If you have enabled call blocking on your Samsung S24, S24 Plus, or S24 Ultra, it may be the reason why you are not receiving incoming calls. To check if call blocking is enabled, go to your phone’s settings, select “Call settings”, and then “Call blocking”. Make sure that no numbers are added to the block list. If there are any numbers, remove them and see if this solves the issue.

4. Turn Off Do Not Disturb Mode

Do Not Disturb mode is a feature that allows you to silence calls, messages, and notifications on your phone. If this mode is turned on, you will not receive any incoming calls. To turn off Do Not Disturb mode, simply swipe down from the top of your phone’s screen to open the notification panel and tap on the Do Not Disturb icon to disable it.

5. Disable Call Forwarding

Call forwarding is a feature that allows you to forward your incoming calls to another number. If this feature is enabled, your phone may not ring when someone calls you. To disable call forwarding, go to your phone’s settings, select “Call forwarding”, and make sure it is turned off.

6. Disable Wi-Fi Calling

If you have enabled Wi-Fi calling on your Samsung S24, S24 Plus, or S24 Ultra, it may be the reason why you are not receiving calls. To disable Wi-Fi calling, go to your phone’s settings, select “Connections”, and then “Wi-Fi calling”. Make sure it is turned off.

7. Restart Your Phone

Sometimes, a simple restart can fix many issues on your phone, including the one where your Samsung S24, S24 Plus, or S24 Ultra is not receiving incoming calls. Press and hold the power button on your phone and select “Restart”. Wait for your phone to reboot and see if the problem is resolved.

8. Clear Phone App Cache Data

If the issue persists, try clearing the cache data of your phone app. This will clear any temporary files that may be causing the problem. To do this, go to your phone’s settings, select “Apps”, and then “Phone”. Tap on “Storage” and then “Clear cache”.

9. Reset Network Settings

Resetting network settings can also help resolve issues with incoming calls on your Samsung S24, S24 Plus, or S24 Ultra. To do this, go to your phone’s settings, select “General management”, and then “Reset”. Tap on “Reset network settings” and confirm the action. This will reset all your network settings to their default values.

10. Uninstall Third-Party Calling Apps

If you have any third-party calling apps installed on your phone, try uninstalling them to see if that fixes the issue. Sometimes, these apps can interfere with your phone’s default calling functions.

11. Check for Software Updates

Make sure that your phone is running on the latest software version. Software updates often include bug fixes and can help resolve issues with your phone. To check for updates, go to your phone’s settings, select “Software update”, and then “Download and install”.

12. Contact Your Carrier

If none of the above solutions work, it is best to contact your carrier for further assistance. They may be able to troubleshoot the issue from their end and provide a solution.

If your Samsung S24, S24 Plus, or S24 Ultra is not receiving incoming calls, try the above solutions one by one to see which one works for you. If the problem persists, contact your carrier for further assistance. With the right troubleshooting steps, you can easily fix this issue and continue using your phone without any disruptions.