How to Fix iTunes can’t verify the identity of the server error

If you've ever encountered the frustrating "iTunes Can't Verify the Identity of the Server" error message, you know how it can disrupt your experience with iTunes. This error occurs when iTunes is unable to establish a secure connection with the server, potentially impacting your ability to download or update apps, music, and other content. Fortunately, there are several solutions to this problem, and in this guide, we will walk you through each step to help you resolve the issue.

Update iTunes:

One of the first steps to resolving the "iTunes Can't Verify the Identity of the Server" error is to ensure that you are using the latest version of iTunes. Updating iTunes is crucial because it often includes bug fixes and security enhancements that can address connectivity issues.

To update iTunes on your PC, follow these steps:

1. Open iTunes on your computer.

2. In the top menu bar, click on "Help" and select "Check for Updates."

3. If an update is available, follow the prompts to download and install it.

4. If no updates are available through the application, you can visit the Apple website and download the latest version of iTunes from there.

5. Once the update is complete, restart your computer and relaunch iTunes.

Remember to follow any additional instructions or prompts during the update process to ensure a successful update. Updating iTunes often resolves various errors, including the "iTunes Can't Verify the Identity of the Server" error.

Check PC's Date and Time Settings:

Incorrect date and time settings on your PC can sometimes trigger the "iTunes Can't Verify the Identity of the Server" error. It is essential to have the correct date and time set to establish a secure connection with the iTunes server.

To check and adjust date and time settings on your PC, follow these steps:

1. On your keyboard, press the Windows key + R to open the Run dialog box.

2. Type "control panel" and press Enter to open the Control Panel.

3. In the Control Panel, select "Clock and Region" or "Date and Time."

4. Under the "Date and Time" tab, ensure that the date and time displayed are correct.

5. If the date and time are incorrect, click on "Change date and time" and adjust accordingly.

6. Click on "OK" to save the changes.

It is recommended to restart your computer after adjusting the date and time settings to ensure the changes take effect. Once your PC's date and time are accurate, try accessing iTunes again to see if the error persists.

Run iTunes in Safe Mode:

Running iTunes in safe mode can help troubleshoot and fix various issues, including the "iTunes Can't Verify the Identity of the Server" error. Safe mode temporarily disables certain plugins or features that may be causing conflicts, allowing you to identify and resolve the problem.

To launch iTunes in safe mode on your PC, follow these steps:

1. Close iTunes if it is currently open.

2. Press the Windows key + R on your keyboard to open the Run dialog box.

3. Type "itunes.exe /safe" (without quotes) and press Enter.

4. iTunes will now launch in safe mode, and you can test if the error still occurs.

5. If the error no longer appears in safe mode, it indicates that a plugin or feature is causing the problem.

6. To identify the conflicting component, disable plugins or features one by one and restart iTunes each time to see when the error reappears.

By running iTunes in safe mode, you can narrow down the cause of the "iTunes Can't Verify the Identity of the Server" error and take appropriate action to resolve it.

Reset iTunes Store Cache:

Resetting the iTunes Store cache can often resolve server-related errors, including the "iTunes Can't Verify the Identity of the Server" error. Clearing the cache allows iTunes to rebuild its connection with the server, potentially resolving any conflicts or corrupt data.

To reset the iTunes Store cache within iTunes settings or preferences, follow these steps:

1. Open iTunes on your computer.

2. In the top menu bar, click on "Edit" and select "Preferences" (Windows) or "iTunes" and choose "Preferences" (Mac).

3. In the Preferences window, click on the "Advanced" tab.

4. Click on the "Reset Cache" button.

5. Confirm the action by clicking on "OK."

6. Close the Preferences window and restart iTunes.

After resetting the iTunes Store cache, try accessing iTunes and check if the error message persists. In most cases, clearing the cache resolves server-related errors and allows iTunes to establish a secure connection.

Temporarily Disable Antivirus/Firewall:

Sometimes, antivirus or firewall software can interfere with iTunes connections, triggering the "iTunes Can't Verify the Identity of the Server" error. While it is crucial to have antivirus and firewall protection, temporarily disabling them for troubleshooting purposes can help identify if they are causing the issue.

To temporarily disable antivirus/firewall software, follow these general steps:

1. Locate the antivirus/firewall software icon in your system tray (usually located in the bottom right corner of the screen).

2. Right-click on the icon to open the context menu.

3. Look for options such as "Disable," "Turn Off," or "Pause Protection."

4. Select the appropriate option to disable the antivirus/firewall software temporarily.

5. Remember to reactivate the antivirus/firewall software once troubleshooting is complete.

It is important to note that the steps to disable antivirus/firewall software may vary depending on the specific software you are using. Consult the software's documentation or website for detailed instructions on how to disable it temporarily.

Encountering the "iTunes Can't Verify the Identity of the Server" error can be frustrating, but with the steps outlined in this guide, you can troubleshoot and resolve the issue. Remember to update iTunes regularly, check your PC's date and time settings, run iTunes in safe mode, reset the iTunes Store cache, and temporarily disable antivirus/firewall software as necessary. By following these steps methodically, you increase your chances of resolving the error and enjoying a seamless experience with iTunes. If you need further assistance, don't hesitate to reach out for help. Happy troubleshooting!