How to Fix Video Call Not Working in Messenger

Having trouble with video calls on Messenger? Don't worry, we've got you covered! In this guide, we'll walk you through some simple steps to fix the issue and get your video calls up and running smoothly again.

Video calling has become an essential part of our lives, allowing us to connect with friends and family, especially during these times when physical distancing is necessary. However, it can be frustrating when video calls don't work as expected. If you're experiencing issues with video calls on Messenger, we're here to help you troubleshoot and resolve the problem.

Step 1: Enable Camera Permissions

The first step in fixing video call issues on Messenger is to ensure that the app has proper access to your device's camera. Here's how you can enable camera permissions:

For Android users:

1. Go to your phone's Settings.

2. Look for the "Permissions" option and tap on it.

3. Find and select the "Camera" permission.

4. Make sure the toggle switch is turned on for Messenger.

For iPhone users:

1. Open your phone's Settings.

2. Scroll down and tap on "Privacy".

3. Select "Camera".

4. Locate Messenger in the list of apps and make sure it has access to your camera.

Enabling camera permissions will allow Messenger to access your device's camera and ensure a smooth video calling experience.

Step 2: Clear Camera Cache

Clearing the camera cache can help free up internal space and improve the performance of the Messenger app. Here's how you can do it:

On Android devices:

1. Go to your phone's Settings.

2. Find and tap on "Apps & notifications" or "Applications".

3. Look for Messenger in the list of apps and tap on it.

4. Select "Storage & cache" or "Storage".

5. Tap on "Clear cache".

On iPhones:

Unfortunately, iOS does not provide an option to clear app caches individually. However, you can try restarting your iPhone, as it can help clear temporary files associated with apps, including Messenger's camera cache.

Clearing the camera cache will remove any temporary files that may be causing conflicts and ensure that the camera functions properly during video calls.

Step 3: Clear Cache Memory

Clearing the cache memory from your phone's settings can address any potential conflicts that may be causing issues with video calls. Here are the general steps to clear cache memory:

On Android devices:

The steps might vary depending on your device model, but generally, you can find a "Storage" or "Storage & cache" option in your Settings. Look for the option to clear cache memory and select it.

On iPhones:

Unfortunately, iOS does not provide an option to clear cache memory like Android devices. However, restarting your iPhone can help clear temporary files and refresh system resources, which can potentially resolve the video call issue.

Clearing cache memory will remove any temporary data that may be causing conflicts and ensure that the Messenger app functions smoothly during video calls.

Step 4: Check Connected Bluetooth Devices

Sometimes, connected Bluetooth devices can interfere with Messenger's camera permissions. Here's what you can do:

1. Ensure Bluetooth is turned on in your phone's Settings.

2. Check if there are any devices connected to your phone via Bluetooth at the time of video calling.

3. If there are any connected devices that might be causing conflicts, try disconnecting them temporarily and see if that resolves the camera permission issue.

Bluetooth devices, such as headphones or speakers, can sometimes override camera permissions and cause video call issues. Disconnecting them temporarily can help identify if they are the source of the problem.

By following these simple steps, you should be able to fix most issues related to video calls not working on Messenger. Remember to enable camera permissions, clear camera cache and cache memory, and check for any connected Bluetooth devices. We hope this guide has been helpful in resolving the issue so you can enjoy uninterrupted video calls with your friends and family!

Video calling has become an important tool for staying connected, and it's frustrating when it doesn't work properly. However, with these troubleshooting steps, you can resolve most common issues and get back to enjoying seamless video calls on Messenger.