How to Fix Avast antivirus black or white screen on Windows

Encountering a black or white screen while using Avast antivirus on Windows can be frustrating and disruptive to your computer experience. However, fear not! In this guide, we will help you resolve this problem in a friendly and straightforward manner. By following the steps outlined below, you can effectively troubleshoot and fix the Avast antivirus black or white screen issue on your Windows device.

Uninstall and Reinstall Display Driver

The first step in resolving the Avast antivirus black or white screen issue is to uninstall and reinstall the display driver. Here's how you can do it:

1. Access the Device Manager: Right-click on the Start button and select Device Manager from the context menu.

2. Navigate to the Display Driver section: Expand the Display adapters category to view the display driver installed on your computer.

3. Uninstall the driver: Right-click on the display driver and select Uninstall device. Follow any prompts or precautions that may appear during the uninstallation process.

4. Reinstall an updated version of the display driver: Visit the manufacturer's website or use a reliable driver update tool to download and install the latest version of the display driver compatible with your system.

Add explorer.exe and SystemSettings.exe as Exceptions

Adding specific files as exceptions in Avast antivirus settings can help resolve conflicts that may cause the black or white screen issue. Follow these instructions to add explorer.exe and SystemSettings.exe as exceptions:

1. Access Avast's settings menu: Open the Avast user interface and click on the Menu button in the top-right corner. From the dropdown menu, select Settings.

2. Add explorer.exe as an exception: In the Settings menu, navigate to General → Exceptions. Click on the Add Exception button and browse for the location of explorer.exe (usually located in C:\Windows). Select the file and click OK.

3. Add SystemSettings.exe as an exception: In the Exceptions menu, click on the Add Exception button again and browse for the location of SystemSettings.exe (usually located in C:\Windows\System32). Select the file and click OK.

Note: Adding exceptions may vary slightly depending on the Avast version you are using. Refer to Avast's official documentation or seek assistance from their support team for any variations.

Uninstall Behavior Shield

Behavior Shield is a component of Avast antivirus that may cause conflicts leading to black or white screens. Temporarily disabling or uninstalling Behavior Shield can help resolve the issue. Here's how you can do it:

1. Navigate to Avast's settings menu: Open the Avast user interface and click on the Menu button in the top-right corner. From the dropdown menu, select Settings.

2. Locate Behavior Shield options: In the Settings menu, navigate to Protection → Core Shields. Find the Behavior Shield option and click on the On/Off toggle switch to turn it off. If necessary, select the Uninstall option.

3. Restart your computer: After disabling or uninstalling Behavior Shield, restart your computer to apply the changes.

Repair Avast Antivirus

Repairing Avast antivirus can fix any corrupted program files that may be causing the black or white screen issue. Follow these steps to repair Avast:

1. Access Avast's Control Panel: Open the Avast user interface and click on the Menu button in the top-right corner. From the dropdown menu, select Settings.

2. Find repair options: In the Settings menu, navigate to General → Troubleshooting. Click on the Repair App button to initiate the repair process.

3. Follow prompts and instructions: Avast will guide you through the repair process with prompts and instructions. Ensure that you follow them carefully to repair Avast successfully.

Install Another Antivirus (Optional)

If you continue to face issues with Avast antivirus despite previous troubleshooting attempts, you may consider installing another antivirus program as an alternative. It's important to research and choose a reliable antivirus solution that suits your needs and preferences.

By following the steps outlined in this guideline, you should now be able to resolve the black or white screen issue while using Avast antivirus on Windows. Remember to proceed with troubleshooting at your own pace and follow the instructions carefully. We hope this friendly guide has helped you overcome this frustrating problem. Thank you for using our guidelines, and we wish you a smooth and secure computing experience!