how to Fix Elder Scrolls Online Not Sending Email

Are you an avid player of Elder Scrolls Online (ESO) but have been facing the frustrating issue of not receiving emails from the game? Don't worry, you're not alone. Many players have experienced this problem, but we're here to guide you through the steps to resolve it in a friendly manner. In this blog post, we will provide you with a detailed guide on how to fix the issue of ESO not sending emails, ensuring that you don't miss out on important notifications and updates.

Step 1: Check your email address and spam/junk folder

The first step is to verify that you have entered the correct email address associated with your ESO account. It's easy to make a small typo during registration, so double-check this crucial detail. Additionally, emails from ESO may sometimes end up in your spam or junk folder, so make sure to check those folders as well.

Step 2: Add ESO to your safe sender list

To ensure that you receive emails from ESO directly to your inbox, it's recommended to add the game to your email provider's safe sender list. Different email providers have slightly different steps for this process. If you're using Gmail, go to the settings menu, select "Filters and Blocked Addresses," and then add ESO to your safe sender list. For Outlook users, navigate to the settings menu, select "View all Outlook settings," go to the "Junk email" section, and add ESO to the safe senders and domains list. Yahoo Mail users can add ESO to the safe sender list by going to settings, selecting "More settings," and then choosing "Filters."

Step 3: Check other email folders

Sometimes, verification emails from ESO may end up in email folders other than spam or junk. Email providers often have separate folders for social or promotions emails, so it's worth checking those folders as well. These folders may have filters that automatically sort incoming emails, so it's important to look for the ESO email in all relevant folders.

Step 4: Temporarily disable antivirus software

Antivirus software plays a crucial role in protecting your computer, but sometimes it can interfere with the functioning of ESO's verification emails. Certain antivirus programs may mistakenly flag ESO emails as potentially harmful and quarantine them, preventing them from reaching your inbox. To troubleshoot this issue, temporarily disable your antivirus software and check if you receive the verification email. Remember to reactivate the antivirus software once the email issue is resolved. Instructions on how to disable antivirus software can vary depending on the program you use, so consult the documentation or support resources provided by your antivirus software provider for specific instructions.

Step 5: Turn off Windows firewall

If you're using the Windows operating system, the built-in Windows firewall may sometimes interfere with ESO's email functionality. To address this, temporarily disable the firewall and check if you receive the verification email. To disable the Windows firewall, go to the control panel, select "System and Security," then "Windows Defender Firewall," and finally choose "Turn Windows Defender Firewall on or off." Select the option to turn off the firewall and save the changes. It's important to note that disabling the firewall temporarily should only be done to troubleshoot the email issue and should be reactivated once the problem is resolved.

Step 6: Update The Elder Scrolls Online client

Keeping your game client up-to-date is essential for smooth functioning, and it can also help resolve email-related issues. Outdated game clients may have compatibility issues with newer email protocols, resulting in the failure to receive ESO emails. To update the game client, open the ESO launcher and click on the "Game Options" menu. From there, select "Check for Updates" and allow the launcher to download and install any available updates.

Step 7: Scan and repair game files

Corrupted game files can sometimes affect the functioning of email notifications in ESO. To address this, the game provides built-in tools to scan and repair these files. Open the ESO launcher, navigate to the "Game Options" menu, and select "Scan and Repair." The launcher will then check for any corrupted files and automatically repair them. This process may take some time, so be patient and let the repair complete.

Step 8: Link your Steam account with ESO (if applicable)

If you're playing ESO through the Steam platform, it's important to ensure that your Steam account is properly linked with your ESO account. Failure to link the accounts can lead to issues, including problems with receiving emails. To link your Steam account with ESO, open the ESO launcher, click on the "Link Account" button, and follow the on-screen instructions to complete the process. Once the accounts are linked, check if the email issue is resolved.

Step 9: Allow 24 hours for verification email

Sometimes, verification emails can take longer than expected to arrive. It's important to be patient and give it at least 24 hours before taking further action. During busy periods or maintenance activities, the email delivery may be delayed. If after 24 hours you still haven't received the verification email, proceed to the next step.

Step 10: Contact customer support

If all else fails, don't worry; ESO's customer support team is ready to assist you. Reach out to them by visiting the ESO support website or contacting them via email or live chat. Provide them with all the necessary details, including your account information and the steps you have already taken to troubleshoot the issue. The customer support team is friendly and knowledgeable, and they will work with you to resolve the email problem as quickly as possible.

Facing the issue of not receiving emails from Elder Scrolls Online can be frustrating, but with the steps outlined in this blog post, you should be able to resolve the problem. Remember to check your email address, spam/junk folders, and other email folders. Consider adding ESO to your safe sender list, disabling antivirus software and Windows firewall temporarily, and updating the game client. Scanning and repairing game files, linking your Steam account (if applicable), and allowing 24 hours for the verification email are also important steps to take. If all else fails, don't hesitate to contact ESO's friendly customer support team for assistance. Stay connected and never miss out on important updates and notifications from the exciting world of Elder Scrolls Online.