How to Fix Can’t See Active Friends on Facebook Messenger

Are you having trouble seeing your active friends on Facebook Messenger? It can be frustrating not being able to see who is online and available to chat. This can happen due to various reasons such as a bad internet connection, outdated Messenger app, or incorrect settings. In this blog, we will guide you through the steps to fix can't see active friends on Facebook Messenger.

Check your connection

One of the most common reasons for not being able to see active friends on Messenger is a bad internet connection. Here's what you can do:

• Check your internet connection: Make sure that you have a stable internet connection. If you're using mobile data, try switching to Wi-Fi.
• Check for updates: Check if there are any updates available for your Messenger app. Updating your app can fix bugs and improve its performance.
• Clear cache and data: Sometimes, clearing the cache and data of your Messenger app can help. Go to your device's settings and find Messenger. Clear the cache and data.

Update or reinstall Messenger

If checking your connection didn't help, the next step would be to update or reinstall Messenger. Follow these steps:

• Updating Messenger: Go to the app store and check if there's an update available for Messenger. If there is, update your app.
• Reinstalling Messenger: If updating doesn't work, try uninstalling and reinstalling Messenger. Go to your device's app settings, find Messenger, and uninstall it. Then, reinstall it from the app store.

Check your Messenger settings

If updating or reinstalling didn't help, you may have incorrect Messenger settings. Here's what you can do:

• Check if you're online: Make sure you're signed in and connected to the internet. You can check your online status by looking at your profile picture in Messenger. If it's gray, that means you're offline.
• Check if you're available: Make sure you're not in "Do Not Disturb" mode. If you are, you won't receive any notifications.
• Check if you've turned off active status: If you've turned off your active status, you won't be able to see your active friends. To turn it back on, go to your Messenger settings and toggle the "Show when you're active" option.

Check your friend's Messenger settings

If you've checked your settings and still can't see your active friends, it could be their settings. Here's what you can do:

• Check if your friend is online: Check if your friend is signed in and connected to the internet. You can see their online status by looking at their profile picture in Messenger.
• Check if your friend is available: Ask your friend if they're in "Do Not Disturb" mode. If they are, they won't receive any notifications.
• Check if your friend has turned off active status: If your friend has turned off their active status, they won't appear as active on your Messenger. Ask them to turn it back on in their Messenger settings.

Troubleshoot further

If none of the above steps helped, there could be other issues. Here's what you can do:

• Check for Messenger server issues: Sometimes, Messenger servers can be down. Check if there are any known issues by going to the Facebook Help Center.
• Check for compatibility issues: If you're using an old device or an unsupported operating system, Messenger might not work properly. Check if your device meets the minimum requirements for Messenger.
• Contact Facebook support: If you've tried everything and still can't see your active friends, contact Facebook support for further assistance.

Fixing can't see active friends on Facebook Messenger can be a frustrating experience, but we hope this guide has helped you. Remember to check your connection, update or reinstall Messenger, check your settings, and your friend's settings. If nothing works, troubleshoot further or contact Facebook support. Happy chatting!