Here we show you step by step How to fix Disney+ error code 39.
Disney+ Error Code 39 means that something goes wrong with the Digital Rights Management system, blocking you from accessing some content. If you use a game console or some other device, an issue with the HDMI connection is likely the culprit.
Fix Disney+ Error Code 39 - abancommercials.com
This is supposedly due to the HDMI port when game consoles are used. Other causes include accounts with incorrect settings and corrupt temporary files. Other causes include the use of capture devices.
This issue pops up when Disney+ detects an unsupported device, say an unsupported projector or an malfunctioning HDMI cable.
This can also be an error that shows up if you are trying to access geo-restricted content or happen to be on a virtual private network.
With a finer understanding of what we are dealing with and what the causes are, let's move on to find the solution.
1. power cycle the device.
When you see Disney+ Error Code 39, it tends to get fixed in most cases with the elimination of temporary data and with the restart of the application.
Apple TV: The most straightforward process to restart your Apple TV is through Settings > System, then Restart.Power Off Apple TV
To access your Android TV's Settings menu, you need to press the Home button on your remote. You can restart your Android TV by opening the Settings menu, heading into About, then tapping Restart under the Power menu.Turn Off and On Android TV
Press and hold the power button on an Android device. This opens the power menu. Click Restart and then wait for the gadget to power back on. How to turn off an Android Smartphone
To access the power-off slider on iOS-which means on an iPhone or iPad-you would press and hold either the side button or the volume button. Press and hold the side button until your device is turned off, then drag the slider to turn your device back on. Rebooting an Apple Product
Restarting a personal computer using Windows: from the Start menu, click the power icon, then select Restart. Reboot a PC on Windows
2.1.1 Restore Disney+ on Your Apple TV
On the Home screen, locate the Disney+ icon and press and hold on the Touch surface until it wobbles.
Click "Delete" after clicking the Play/Pause button, then confirm that you want to delete Disney+Removing Disney+ from Apple TV
Go to the "App Store", then search for "Disney+" and try to install the application again.
After installation, restart your Apple TV to check if the issue has gone.
2.2.2 Add Disney+ onto Android TV
Click the Home menu, then click the Google Play Store.
"My Apps" is usually on the left side of your screen; from there, you need to scroll down and find "Disney+" and choose it.
Choose "Uninstall" to remove the application. Delete Disney+ from Your Device
Restart your Android TV and go to the Play Store to reinstall Disney+.
2.3.3 How to Get Back Disney+ on Your Android Device
Open the Google Play Store on your Android device. Launch the App Using Google Play
Go to "Library" by clicking the "My Apps & Games" menu. How to Choose My Apps & Games
Find "Disney+," select "Uninstall," and it's gone.
Try to reinstall the Disney+, via Play Store, to see if this resolves your problem.
Re-installing Disney+ on iOS 2.4
Tap the Disney+ icon on the home screen, hold until it starts to wiggle.
Tap the "X" icon to remove the app. How to Uninstall Disney+ on an iOS Device
Once you press the Home button to quit the deletion mode, go to the App Store and reinstall Disney+.
3.1 Restore Apple TV to Its Default Capabilities
Launch the Settings of your Apple TV. How to Access the Setting Screen
Press System to be taken directly to the Reset menu. How to Access Main Menu
Reset the device to factory settings and install the most recent firmware updates. First, confirm the reset by choosing Reset and Update.Clear and Revamp
Afterwards, try to reinstall Disney+ for the elimination of this issue.
3.2 Restore Android TV to Offline Mode
Using the Home menu, go to Settings.Check out the Settings screen
Under the Device Settings, head over to Storage & Reset.Check out Menu for Storage and Reset
To confirm, select Erase Everything after selecting Factory Data Reset.Reaching the Menu for Factory Data Reset
Try to reinstall the Disney+ app to see if the problem is now resolved.
4. Giving Your Console a Power Spin
The power cycle can restart your processes, clean memory, and refresh hardware connections-especially HDMI. Try taking a minute to unplug the console and then fire it back up. This should resolve transient issues with the system, reestablish secure connections with digital rights management software, and correct various playback issues that may result in Disney+ Error Code 39. This is an easy and quick way to restore the system's connection to Disney's servers and start material streaming once again.
PS4 4.1:
Turn your PlayStation 4 on first and ensure that the device is not sleeping.
Now, press and hold the power button of your console till it turns off completely. You can let go of it when you will stop hearing the sound of the fan. PS4 Power Button
After you did that, let it sit for about 30 seconds after you have unplugged the power cord from the power outlet to allow the capacitors to drain.
Once you have hooked up your PS4 again and turned it on, relaunch the Disney+ app and check if the problem is resolved.
PlayStation 4: 4.2
Keep the power button on the Xbox pressed down until it lights up and then off. Reset via a Hard Knock
Pull the power line out from the Xbox at the very instant when it stopped turning on, wait for about one minute to totally discharge the capacitors.
If the problem does not appear after plugging in the power cable back, start your Xbox One once more and attempt to open the Disney+ application again.
5. Unplug Game Recording Device
The emergence of Error Code 39 when recording gameplay from an Xbox One or PlayStation 4 using an in-game capture device such as Elgato is one of many reasons brought about by Disney+. You can try disconnecting the capture device and restarting your console to fix this. You should then have no issue accessing Disney+ afterwards.
Gameplay Recording Device: An Example
6. Disconnection of Projector Link
Then, Disney+ might flag the projector as a DRM violation and throw the famous Error Code 39. This is because most projectors have converters in them that are counted by Disney+ as record-capable, like HDMI to VGA or similar. So, if you want to make a secure, DRM-compliant connection between your streaming device and a TV, just unplug the projector and connect them directly with a traditional HDMI cable. This should, in theory, fix or avoid the issue altogether.
These steps will hopefully help get rid of Disney+ error code 39 and have your streaming up and running. Until next time, adios.
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