How to Refund Helldivers 2

Helldivers 2 has certainly been on a real rollercoaster since its release. From starting strong, the number of players in this cooperative shooter started to dwindle. It has seen both praise and criticism and has tried to improve continuously.

While some player attrition is normal for any live-service game, it got worse in the fourth month with a PSN outage, and an event that forced PSN account linking into the game was highly criticized by players.

Moreover, the game wasn't receiving big content updates, and weapon changes highly disliked by the player base. After a very long time, the players of Helldivers 2 do the same missions, fight with the same enemies, and apply the same strategies over and over again, meaning quite boring. This situation is escalated by the weapon nerfs.

How to Refund Helldivers 2 on PC

Helldivers 2, being on Steam, uses the general Steam refund policy. You usually just need to be playing the game less than two hours and request a refund within two weeks of buying it. However, Steam is often flexible with that and will refund players who do not fit those criteria, provided their claim can be proved reasonable.

How to request a refund for Helldivers 2 on Steam, step-by-step:

Access Steam Support: The first thing you should do is log in and access the Steam Support page.

Find Helldivers 2: Find the "Purchases" section and locate Helldivers 2. If you can't find it in the short list, scroll down to show your purchase history.

Refund Request: Start by clicking on Helldivers 2 and click, "I would like a refund." You can submit a request, even if it says it's ineligible.

Reason: The reason will be "The multiplayer does not work". This will then open up a text box where you will need to go into further detail.

Explain the PSN Requirement: Convey how Sony has decided to forcefully link PSN accounts, which in turn has prevented you from accessing Helldivers 2, and specifically if PSN is not available in your region. This would then be considered a sufficient reason for a refund since no such condition was explicitly expressed at the time of the launch.

Additional Tips:

Approach Support Directly: Sometimes, when your automated refund system does not work properly, try reaching out to Steam Support. The chances of a complete refund are greater since you will be talking directly with a human assistant.

Post-Release Restriction: Make a point that Helldivers 2 was made unavailable in over a hundred countries because of the PSN requirement. This will further help your refund request, especially if you bought the game after such a restriction was enforced.

Note: While Steam has quite a strict refund policy, they still consider every case individually, and once you have some valid reasons, they are far more likely to grant the refund.  

How to Refund Helldivers 2 on PS5

Refund Policy: Also, the PlayStation Store refund policy requires requests within two weeks of purchase for games that haven't been downloaded or streamed. However, it may be even more annoying to get a refund from Sony.

Here is how you can request a refund from the PlayStation Store:

Access Refund Page: Login to your account through the PlayStation Store Refund page.

Contact Support: Scroll to the bottom and click on Contact PlayStation Support.

Choose Refund Option: Followed by selecting "PlayStation Store Refunds" and explaining on this live chat why you need a refund. Although this could be an AI bot to begin with, do demand to speak with a human agent.

Tips for Successful Refund:

Strong Reason: This could be clearly explaining why you want a refund, pinpointing specific issues you're facing with Helldivers 2 that make it worth a refund.

Mention any technical issues you have or any bugs that came across while playing the game.

Be Persistent: Sometimes, when you call PlayStation support, you won't get through to a human agent on your first try. Be patient and keep trying.

Just Remember: While Sony's refund policy can be more strict, trying to get the refund is still worth an effort in case there is an impressive reason.

You've articulated yourself well herein, and with the underlined special conditions of Helldivers 2, your chances are increased for a successful refund.