Here we bring you a complete guide so you can learn how to fix Apple TV+ video not available.
Many people have been experiencing "Video Not Available" lately when trying to watch a movie or show using the Apple TV+ app installed on their Smart TVs or Media Streaming Sticks.
This issue may be caused by a connection problem, a system configuration conflict, or a software glitch. Of course, it also varies because everyone uses a different device when using the Apple TV+ app. But don't worry, today we explain how to solve it:
How to Fix Apple TV+ Video Unavailable
Initial Diagnosis:
Network Connectivity Verification:
A stable internet connection is the cornerstone of streaming Apple TV+ content. Initiate troubleshooting by verifying your internet connectivity using another device on the same network. If connectivity issues persist across devices, contact your internet service provider (ISP) for assistance.
DNS Settings Exploration:
In some instances, improperly configured Domain Name System (DNS) settings can impede streaming services. Consider employing a public DNS server, such as Google DNS (8.8.8.8 and 8.8.4.4), to determine if it resolves the problem. Consult your device's user manual or ISP for instructions on modifying DNS settings.
Account Verification and Content Availability:
Apple ID Confirmation:
Ensure you're signed in to the Apple TV+ app using the correct Apple ID associated with your active subscription. Sign out and sign back in if necessary.
Content Licensing Considerations:
While uncommon, the specific content you're attempting to access might be temporarily unavailable due to licensing restrictions or technical difficulties on Apple's end. Try playing a different title on Apple TV+ to confirm if the issue is widespread.
Device-Specific Troubleshooting:
Mobile Device Restart (iPhone/iPad):
A simple restart of your iPhone or iPad can often remedy temporary glitches that might be interfering with playback functionality.
Network Connection Reset (Smart TVs, Streaming Devices):
On smart TVs or streaming devices like Roku or Fire TV, resetting your network connection can sometimes rectify connectivity issues specific to the device being used. Refer to your device's user manual for detailed instructions.
App Reinstallation (if applicable):
As a last resort, consider deleting and reinstalling the Apple TV+ app. This can potentially address corrupted app data on your device. Remember to sign back in with your Apple ID after reinstallation.
Seeking Professional Support:
Contact Apple Support: If none of the aforementioned solutions effectively resolve the "Video Unavailable" error, consider contacting Apple Support. Their technical specialists possess the expertise to diagnose the problem and provide more specialized troubleshooting guidance tailored to your specific situation.
Additional Tips:
Error Code Identification: Note any error codes displayed alongside the "Video Unavailable" message. These codes can provide valuable diagnostic information for Apple Support representatives.
Apple System Status Check: Visit Apple's system status page (https://www.apple.com/support/systemstatus/) to identify any reported outages affecting Apple TV+ services.
By systematically following these steps and considering the possible causes, you should be able to effectively fix the "Video Not Available" error and regain access to your Apple TV+ content. If you encounter any difficulties or have any outstanding questions, please feel free to contact Apple Support for further assistance.
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