I will tell you how to fix Figma comments that are not published

This document describes a recent issue experienced when doing design work in Figma, where it was not possible to post comments despite interacting with the corresponding button. The steps taken to resolve the problem are detailed and the underlying causes are analyzed.

How to fix Figma comments that are not published


Analysis of the incident of inability to publish comments on Figma

Summary:

This report documents an incident where a user experienced difficulties posting comments on the Figma platform. Despite interacting with the corresponding button, comments were not sent.This document details the troubleshooting steps implemented and analyzes the possible underlying causes of the incident.

Problem solving methodology:

  • Verification of internet connectivity: It was confirmed that the user had a stable internet connection, thus ruling out potential network problems as the source of the problem.

  • Page update: The Figma page was reloaded, an action that can sometimes solve temporary problems with the platform.

  • Delete browser cache and cookies:Data stored locally by the browser was deleted,since these could interfere with the correct functioning of Figma.

  • Logout and Restart:The user was logged out of Figma and logged in again,thus updating the user's connection with the platform.

  • Try in an alternative browser:A different web browser was used to rule out possible errors specific to the original browser.

  • Analysis of potential causes:

    The inability to post comments on Figma incident was resolved by applying the troubleshooting steps outlined.It is recommended to check the internet connection,reload the page,clear cache and cookies,log out and log back in,and try in another browser to identify the cause of the problem.In case the problem persists,It is suggested to inform Figma about the incident so that it can be investigated and resolved at the platform level.

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